Governing IT outsourcing relationships [[electronic resource] ] : the roles of contract, control and relational norms / / Daniel Kuhlmann

• Autore: Kuhlmann Daniel
• Pubblicazione: Hamburg, : Diplomica Verlag, 2012
• Descrizione fisica: 1 online resource (133 p.)
• Disciplina: 004.068; 004.068/4
• Soggetto topico: Information technology - Contracting out; Information resources management; Electronic data processing departments - Contracting out
• Note generali: Cover title.
• Nota di bibliografia: Includes bibliographical references.
• Nota di contenuto: Governing IT Outsourcing Relationships: The roles of contract, control, and relational norms; Table of Contents; List of Figures; List of Tables; List of Abbreviations; List of Keywords; Abstract; 1 Introduction; 1.1 Motivation and Objectives; 1.2 Structure of the study; 2 Theoretical Foundations; 2.1 IS Outsourcing; 2.2 IS Outsourcing Relationships; 2.2.1 IS Outsourcing Relationships as Inter-Organizational Exchanges; 2.2.2 Underlying Challenges of IS Outsourcing Relationships; 2.2.3 IS Outsourcing Relationship Governance Modes; 2.3 Control; 2.4 IS Outsourcing Success ; 3 Research Model and Propositions3.1 Research Approach; 3.2 Research Model; 3.2.1 Research Questions, Objectives, and Approaches; 3.2.2 Towards an IS Outsourcing Relationship Framework; 3.2.3 Description of the Research Model; 3.2.4 Summary of Propositions; 4 Case Study; 4.1 Methodology; 4.2 Setting; 4.3 Results; 4.4 Analysis; 5 Discussion; 5.1 Interpretation of Findings and Implications for Theory and Practice; 5.2 Limitations; 5.3 Further Research; 6 Conclusion; Appendix A - Case Study Protocol; References; Autorenprofil
• Sommario/riassunto: Hauptbeschreibung The dynamics of the relationship between service recipient and service provider in IS outsourcing relationships recently gained increased attention as relationships are believed to have a considerable influence on IS outsourcing success. This study adds to this growing field of interest by developing an IS outsourcing relationship framework in the form of a process model. Three rather disjointed areas of research, namely contractual governance, relational norms, and control, have been set in a common context by interrelating them as the three main governance modes that jointl
• Titolo autorizzato: Governing IT outsourcing relationships
• ISBN: 3-8428-2953-1
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Tedesco
• Record Nr.: 9910787556803321
• Lo trovi qui: Univ. Federico II