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Leadership as emotional labour : management and the "managed heart" / / edited by Marian Iszatt-White



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Titolo: Leadership as emotional labour : management and the "managed heart" / / edited by Marian Iszatt-White Visualizza cluster
Pubblicazione: Abingdon, Oxon ; ; New York, N.Y. : , : Routledge, , 2013
Descrizione fisica: 1 online resource (257 p.)
Disciplina: 658.4/092
Soggetto topico: Leadership - Social aspects
Leadership - Psychological aspects
Management - Social aspects
Management - Psychological aspects
Emotions
Interpersonal relations
Organizational behavior - Social aspects
Service industries - Social aspects
Altri autori: Iszatt-WhiteMarian  
Note generali: Description based upon print version of record.
Nota di bibliografia: Includes bibliographical references and index.
Nota di contenuto: Cover; Title; Copyright Page; Contents; List of illustrations; Notes on contributors; 1 Introduction: the 'Managed Heart'; 2 Leadership as emotional labour: so what's new?; 3 Leadership as emotional and compassionate labour: managing the human side of the enterprise; 4 Getting to the 'heart' of leaders doing emotional labour: a methodological, theoretical and empirical contribution; 5 How leading with emotional labour creates common identities; 6 The 'Managed Heart' of leaders: the role of emotional intelligence; 7 Truth, authenticity and emotional labour: a practitioner's perspective
8 Middle managers' emotional labour in disseminating culture change: a case study in the requirement for changing values9 Valuing employees: management rhetoric, employee experiences and the implications for leadership; 10 Games leaders play: using Transactional Analysis to understand emotional dissonance; 11 Conclusions: management and the 'Managed Heart'; Index
Sommario/riassunto: Even if we don't realise it, most of us are now familiar with the idea of 'emotional labour'; that 'service with a smile' which everyone from cabin crew to restaurant or call centre staff is expected to give, irrespective of what they actually feel or think. This book considers the complex ways in which this need to show (or hide) particular emotions translates into job roles - specifically those of leaders or managers - where the relationships are lasting rather than transient, two-way rather than uni-directional and have complex, ongoing goals rather than straight-forward, one-off
Titolo autorizzato: Leadership as emotional labour  Visualizza cluster
ISBN: 1-136-22686-9
1-283-64374-X
0-203-09840-4
1-136-22687-7
Formato: Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione: Inglese
Record Nr.: 9910785990303321
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui
Serie: Management, organizations and society (London, England) ; ; v. 20.