Virtual reference training : the complete guide to providing anytime, anywhere answers / / Buff Hirko, Mary Bucher Ross

• Autore: Hirko Buff
• Pubblicazione: Chicago, : American Library Association, 2004
• Edizione: 1st ed.
• Descrizione fisica: 1 online resource (168 p.)
• Disciplina: 025.5/24
• Soggetto topico: Electronic reference services (Libraries) - Study and teaching - Washington (State); Electronic reference services (Libraries) - Study and teaching; Reference librarians - Training of; Reference librarians - In-service training
• Altri autori: RossMary Bucher <1948->
• Note generali: Description based upon print version of record.
• Nota di bibliografia: Includes bibliographical references (p. 153-155) and index.
• Nota di contenuto: Beyond shazam! : training for virtual reference -- Introduction, Washington's Statewide Virtual Reference Project -- Core competencies : knowledge, skills, and aptitudes needed for virtual reference -- Learning through using : the constructivist approach -- Multiple ways of learning : face-to-face and online, individual and collaborative -- Getting started : curriculum development -- Learning activities : taking the user perspective -- Model reference : online behaviors -- Evaluation, modification, and follow-up.
• Sommario/riassunto: In a training program that promises to make any library staff member - regardless of education or experience - comfortable and proficient in providing virtual reference, expert educator-librarians Hirko and Ross detail 14 core competencies designed to foster consistent service.
• Titolo autorizzato: Virtual reference training
• ISBN: 0-8389-3822-1; 0-8389-9867-4
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910819038603321
• Lo trovi qui: Univ. Federico II