Preventing workplace violence [[electronic resource] ] : positive management strategies / / Marianne Minor

• Autore: Minor Marianne
• Pubblicazione: Menlo Park, Calif., : Crisp Publications, c1995
• Descrizione fisica: 1 online resource (102 p.)
• Disciplina: 658.4/73
• Soggetto topico: Violence in the workplace - Prevention; Employee crimes - Prevention
• Note generali: On cover: Providing a safe work environment.
• Nota di contenuto: ""TITLE""; ""COPYRIGHT""; ""ABOUT THE AUTHOR""; ""ABOUT THE SERIES""; ""DISCLAIMER""; ""CONTENTS""; ""ACKNOWLEDGMENTS""; ""About the Cover""; ""INTRODUCTION""; ""SECTION I Understanding Violence in the Workplace""; ""DEFINITION OF WORKPLACE VIOLENCE""; ""FACTS ABOUT WORKPLACE VIOLENCE""; ""FACTORS LINKED WITH INCREASED WORKPLACE VIOLENCE""; ""IDENTIFYING POTENTIALLY VIOLENT EMPLOYEES""; ""PROFILE OF A POTENTIALLY VIOLENT EMPLOYEE""; ""ASSESSING WARNING SIGNS""; ""AGGRAVATING FACTORS""; ""IS YOUR ORGANIZATION PREPARED?""; ""SECTION II Violence Prevention Strategies"" ; ""PREVENTING CRITICAL INCIDENTS IS CRUCIAL""""BEING PREPARED CAN MAKE A DIFFERENCE""; ""The Role of Managers""; ""Mistakes Managers Make in Assessing Violence Issues""; ""ARE YOU AN EFFECTIVE CRISIS MANAGER?""; ""THE ELEMENTS OF PREVENTION""; ""YOUR CRISIS MANAGEMENT TEAM""; ""MOBILIZE PROFESSIONAL ADVISORS""; ""Acquiring Professional Help""; ""Employee Assistance Programs""; ""Assessment Professionals""; ""Legal Assistance""; ""CREATE A CRISIS MANAGEMENT PLAN""; ""ESTABLISH A VIOLENCE-PREVENTION POLICY""; ""KNOW YOUR EMPLOYMENT LAWS""; ""A Word About Employment Laws"" ; ""USE PROPER EMPLOYEE-SELECTION TECHNIQUES""""Hiring Practices Assessment""; ""RECOGNIZE SIGNS OF TROUBLE""; ""PROVIDE COACHING OR COUNSELLING""; ""Definitions""; ""Work Situations That May Require Coaching""; ""Work Situations That May Require Counseling""; ""Providing Effective Feedback""; ""HOW TO GIVE EFFECTIVE FEEDBACK""; ""POSITIVE FEEDBACK COMES IN MANY FORMS""; ""Kinds of Reinforcement""; ""Guidelines for Successful Coaching""; ""Guidelines for Successful Counseling""; ""NOW WHAT? WHEN COACHING AND COUNSELING FAIL""; ""TAKE DISCIPLINARY ACTION""; ""Definition"" ; ""Required Steps in Disciplinary Action""""TERMINATION""; ""MY ACTION PLAN""; ""SECTION III Crisis Management""; ""RECOGNIZE AND MOBILIZE""; ""WHAT TO DO DURING A CRISIS""; ""TEN PITFALLS TO AVOID DURING A CRITICAL INCIDENT""; ""TIPS ON NONVERBAL COMMUNICATION""; ""HELPING EMPLOYEES GET THROUGH THE TRAUMA""; ""FACTS YOU SHOULD KNOW ABOUT TRAUMA""; ""EMPLOYEE TRAUMA CHECKLIST""; ""WHAT TO DO AFTER A CRITICAL INCIDENT""; ""Address your Employeesâ€? Reactions""; ""Address Your Managersâ€? Concerns""; ""Gather Professional Support""; ""Arrange for Proper Communication"" ; ""Other Resources""
• Titolo autorizzato: Preventing workplace violence
• ISBN: 1-4175-2501-0
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910778840803321
• Lo trovi qui: Univ. Federico II
• Serie: Fifty-Minute series.