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[null,null,"Autore",null,"Demazière Didier"]
[null,null,"Titolo",null,"Digital Public Employment Services in Action"]
[null,null,"Pubbl/distr/stampa",null,"Bristol : , : Policy Press, , 2025"]
[{"$nulls":4},"©2025"]
[null,null,"ISBN",null,"1-4473-7189-5"]
[null,null,"Edizione",null,"[1st ed.]"]
[null,null,"Descrizione fisica",null,"1 online resource (0 pages)"]
[null,null,"Disciplina",null,"331.128"]
[null,null,"Soggetti",null,"POLITICAL SCIENCE / Public Policy / Social Services & Welfare"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,"Nota di contenuto",null,"Front Cover -- Digital Public Employment Services in Action -- Copyright Page -- Dedication -- Table of Contents -- List of figures and tables -- Notes on contributors -- 1 Introduction -- A third age of public employment services -- Digital firsts -- Everything at stake -- References -- 2 From politics to code: the unfolding of EU digital aspirations into practice -- Introduction -- Digital transformation of public services -- Digital transformation of public employment services -- Research design -- Data collection and analysis -- Findings -- Statistical profiling: the Probability of Exit algorithm in Ireland as a state apparatus -- Public employment services statistical profiling: a problematic approach -- Probability of Exit statistical profiling algorithm and its social life -- Conclusion -- References -- 3 Algorithmic profiling of the unemployed -- Introduction -- Datafication -- Method -- Reviewing the archetypical profiling algorithms -- Mathematical visions of a person -- Generic structure long-term unemployed sorting/profiling algorithms -- Inaccuracy -- Administrative context -- Sociological impacts -- Towards some concluding reflections -- References -- 4 The making of an unemployed population -- Introduction -- Method -- Extracting data from people: censusing people -- Extracting data from people: the Labour Force Survey -- Addressing the labour market through census questions -- Data extraction and cleaning -- Making a population out of data -- Discussion -- References -- 5 Open inquiry into disruptive digital services -- Background and context -- Digital disruption and government services -- Early advances into digital public employment services -- Call to action -- A HECAT framework for user-.centred "]
[{"$nulls":4},"disruptive technologies -- Design process -- Phase 1: Scoping and benchmarking the digital landscape of public employment services."]
[{"$nulls":4},"Sociological investigation -- Technological investigation -- Identifying challenges -- Closed innovation -- Limited user engagement -- Data availability -- Overcoming the challenges -- Phase 2: Ideation and discovery -- Iterative process -- Phase 3: Piloting 1 -- Expert panels -- Phase 4: Iterative refinement -- Phase 5: Piloting 2 -- Results and observations -- A framework for next generation user-centred disruptive technologies in public employment services -- Conclusion -- References -- 6 Legal considerations for algorithm development -- Introduction -- Proposal for a model for ensuring legality -- Legal requirements -- AI Act -- GDPR -- Principles of data protection -- Choice of legal basis -- Human rights law and administrative law -- Impact assessment -- Proportionality -- Fairness -- Data assessment -- Transparency -- Conclusion -- References -- 7 Labour market data, job matching and job quality -- Introduction -- Online matching platforms and profiling tools do not take into account job quality -- Job matching tools -- Profiling tools -- The output variable of current profiling tools, first drawbacks -- The need for a platform that considers job quality -- From the current practice to our vision: accounting for multidimensional job quality -- Job quality: definitions and social sciences traditions -- Multidimensional job quality indices as inspirations -- The job quality wishes of unemployed and job quality at re-employment -- Job quality in the context of unemployment and job seeking -- Wish list of job quality dimensions and data sources for the MyLabourMarket tool -- Operationalisation through MyLabourMarket platform -- Conclusion -- References -- 8 Looking for a job: what types of information matter to jobseekers? -- Introduction -- The imposition of indisputable matter of course -- Negotiating credible knowledge."]
[{"$nulls":4},"Sign-up to shared beliefs -- Conclusion -- References -- 9 Digitising exclusion: the challenges of modern unemployment and public employment service delivery -- Introduction -- Methodology -- Meeting unemployment through street-level bureaucracy -- What policy says versus what is done -- Policy making: 'bottom-up' perspective -- Mass processing -- Management of 'sticky problems' -- Personal discretion -- Digital impacts on individual discretion -- Findings -- Exclusions at 'street and screen (digital) level' -- Street level -- Screen (digital) level -- Conclusion -- References -- 10 Co-designing digital services with service users, caseworkers and senior policy makers: the affordance and limitations of expert panels -- The political and ethical challenges of co-design -- Public employment service digitisation and co-design -- Method -- Considering scenarios -- Analysis: the imagined unemployed in digital services -- Reflections on co-designing -- Conclusion -- References -- 11 Digital or human support for the unemployed? Profiling tools and advisers at work in the French public employment services -- Introduction -- Statistical profiling in France: a helpful tool for advisers? -- Profiling tools within advisers' workplace environments -- Two ways advisers use profiling in their day-to-day work -- Conclusion -- References -- 12 Cyborg futures of care and welfare: acceptance and resistance of digital public employment services technologies as competent caregiver -- Introduction -- Care and public employment services -- Practices of care: on method and data -- Assemblages of caring practice -- Street-level bureaucrats as competent caregivers -- Artificial intelligence, algorithms and profiling tools as competent caregiver -- Care receivers -- Assemblages of humans and technology -- On cyborg futures -- References."]
[{"$nulls":4},"13 Exploring omni-channel welfare experiences in unemployment services -- Introduction -- Digitalisation of public employment services -- Public service omni-channel -- Omni-.channel and the Irish case -- Realities of the unemployed experience in Ireland -- 'If it's not broke, don't fix it' -- Consistency of experiences -- Personalisation of services -- Challenges of omni-channel welfare provision in Ireland -- Risk of exclusion -- Rural service users -- Disarray with current services -- Conclusion -- References -- 14 Profiling and subjectification of unemployed people: exploring the case of Slovenian public employment services -- Introduction -- Theoretical approach: governing unemployed people through digital technologies -- Methods -- Findings -- Management level -- The built-in promises of profiling: what can profiling do? -- The built-in limitations: what profiling cannot do -- Counsellor level -- Saving resources -- Making citizens anxious or motivated? -- Moulding labour market expectations and reality checks -- Unemployed people -- Getting all kinds of information: the good, the bad, the ugly -- Relying on labour market information -- Concluding discussion -- References -- 15 Conclusion -- So, what is to be done? A manifesto for digital PES -- Starting by unpacking the citizen's experience -- Back to first principles with a deep understanding of the welfare state and its institutional context -- Beyond automating existing services -- From target groups to inclusive personalisation -- Embracing interdisciplinary and inclusive research for digital public employment services -- Index."]
[null,null,null,"Sommario/riassunto","This book offers a comprehensive exploration of the ongoing digital transformation of public employment services (PES) – the most radical remaking of the welfare state in a generation. As PES shift from analogue to fully digitised services, this volume bridges the gap between technology, policy and frontline service provision. It provides a well-rounded analysis of the practical opportunities and challenges posed by digital welfare, reconnecting and reconciling technical possibilities and political ambitions with what is socially necessary as welfare systems undergo radical change."]