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[null,"1.","Record Nr.",null,"UNISA996339087003316"]
[null,null,"Autore",null,"Miller David <1946 December 28->"]
[null,null,"Titolo",null,"Business-focused IT and service excellence [[electronic resource] /] / David Miller"]
[null,null,"Pubbl/distr/stampa",null,"Swindon, : BCS, c2008"]
[null,null,"ISBN",null,"1-78017-010-6"]
[{"$nulls":4},"1-906124-33-7"]
[null,null,"Edizione",null,"[2nd ed.]"]
[null,null,"Descrizione fisica",null,"1 online resource (197 p.)"]
[null,null,"Disciplina",null,"300"]
[{"$nulls":4},"658.05"]
[null,null,"Soggetti",null,"Business information services"]
[{"$nulls":4},"Information technology - Management"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Description based upon print version of record."]
[null,null,null,"Nota di bibliografia","Includes bibliographical references (p. 169-172)."]
[null,null,"Nota di contenuto",null,"Copyright; Contents; List of Figures; Author; Acknowledgements; Abbreviations; Preface; 1 Service; 2 Service Excellence; 3 The Service Engine and the Total Business Experience; 4 Bringing it all Together; 5 A New Maturity Model; 6 Summary; References; Index; Back Cover"]
[null,null,null,"Sommario/riassunto","A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers. IT remains crucial to the on-going success of most businesses, and David Miller's new model helps service providers gain a clear understanding of the businesses they seek to serve."]