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[null,"1.","Record Nr.",null,"UNISA990000879200203316"]
[null,null,"Autore",null,"MOTTURA, Giovanni"]
[null,null,"Titolo",null,"Immigrazione e cambiamento sociale : strategie sindacali e lavoro straniero n Italia / Giovanni Mottura, Pietro Pinto"]
[null,null,"Pubbl/distr/stampa",null,"Roma : Ediesse, 1996"]
[null,null,"ISBN",null,"88-230-0237-0"]
[null,null,"Descrizione fisica",null,"189 p ; 21 cm"]
[null,null,"Disciplina",null,"331.620945"]
[null,null,"Soggetti",null,"Lavoratori stranieri - Italia"]
[{"$nulls":4},"Italia - Immigrazione"]
[null,null,"Collocazione",null,"II.5. 3468(XV B 594)"]
[null,null,"Lingua di pubblicazione",null,"Italiano"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,"2.","Record Nr.",null,"UNINA9910777347703321"]
[null,null,"Autore",null,"Lloyd Sam R"]
[null,null,"Titolo",null,"Accountability [[electronic resource] ] : managing for maximum results / / Sam R. Lloyd"]
[null,null,"Pubbl/distr/stampa",null,"Menlo Park, Calif., : Crisp Learning, c2002"]
[null,null,"ISBN",null,"1-4175-3312-9"]
[null,null,"Descrizione fisica",null,"1 online resource (118 p.)"]
[null,null,"Collana",null,"A fifty-minute series book"]
[null,null,"Disciplina",null,"658.3"]
[null,null,"Soggetti",null,"Personnel management"]
[{"$nulls":4},"Responsibility"]
[{"$nulls":4},"Supervision of employees"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Description based upon print version of record."]
[null,null,null,"Nota di bibliografia","Includes bibliographical references (p. 110)."]
[null,null,"Nota di contenuto",null,"Title --  Copyright --  About the Author --  How to Use This Book --  Preface --  Contents --  PART 1 The Case for Accountability --  Getting Work Done Through Others --  Case Study: Sharing the Workload --  Gathering Feedback --  HOW AM I DOING? --  PART 2 The Manager/Employee Relationship --  Establishing Positive Expectations --  Self-Fulfilling Prophecy --  Case Study: A Negative Self-Fulfilling Prophecy --  Putting Self-Fulfilling Prophecy to Work --  Case Study: A Positive Self-Fulfilling Prophecy --  Creating Rapport --  Using the Pacing Technique --  Improving Listening Skills -- Common Responses and Their Risks --  Diffusing Emotion Through Active Listening --  Listening with Empathy --  Lessening Employee Dependency --  The Cycle of Dependency --  The Downward Spiral --  Promoting Accountability --  Developing Relationship Contracts --  A Valid Contract --  Mutual Agreement --  Mutual Benefit --  Mutual Ability --  Legality --  DRAFT YOUR OWN CONTRACT --  PART 3 Leadership & Management Skills --  Defining Leadership --  Setting Goals to Communicate Your Vision --  Involving Employees to Create Buy-In --  Determining the Action Steps --  Empowering Employees Through Delegating --  Why Is Delegation So Difficult? --  Case Study: Delegating or Dumping? --  Preparing To Delegate --  The Delegation Discussion --  Case Study: Delegating to Empower --  Recovering and Learning from Mistakes --  The Cost of Mishandling Mistakes --  Case Study: One Mistake Leads to Another --  Coaching Employees Through Their Mistakes --  Case Study: A Positive Learning Experience --  PART 4 Communication Tools That Build Accountability --  Matching "]
[{"$nulls":4},"Personality Type --  The Four Personality Types --  Delegating to Personality Type -- Communicating Win-Win Messages --  Nonassertive --  Aggressive --  Assertive --  Body Language Speaks Volumes --  Case Study: Accountability through Communication --  Giving Strokes to Get Results --  The Need for Attention --  What You Stroke Is What You Get! --  Stroking in the Workplace --  A Recognition Certificate --  Confronting Unacceptable Behavior --  The Positive Side of Confrontation --  Caring Confrontation Formula --  1 Identify the behavior. --  2 Identify the tangible effects. --  3 Identify your own feelings. --   4 Identify the change you desire. -- Case Study: Antagonizing Co-Workers --  Confrontation Made Easy --  Engage in Active Listening --  Performing a Relationship Audit --  THE RELATIONSHIP AUDIT WORKSHEET --  Discussing the Relationship Audit --  A Sample Relationship Audit Discussion --  Comments about the Sample Discussion --  The Discussion Continues --  Additional Comments --  PART 5 Follow-Up Ideas for Skill Development --  Maintain Your Momentum --  Establish an Action Plan --  Reward Yourself --  Continue to Work at It --  APPENDIX -- Author's Notes on the Case Studies."]