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[null,"1.","Record Nr.",null,"UNINA9911019826103321"]
[null,null,"Autore",null,"Baschab John <1968->"]
[null,null,"Titolo",null,"The executive's guide to information technology / / John Baschab, Jon Piot ; foreword by Nicholas G. Carr"]
[null,null,"Pubbl/distr/stampa",null,"Hoboken, N.J., : John Wiley & Sons, c2007"]
[null,null,"ISBN",null,"9786610916764"]
[{"$nulls":4},"9781119198031"]
[{"$nulls":4},"1119198038"]
[{"$nulls":4},"9781280916762"]
[{"$nulls":4},"1280916761"]
[{"$nulls":4},"9780470135914"]
[{"$nulls":4},"0470135913"]
[null,null,"Edizione",null,"[2nd ed.]"]
[null,null,"Descrizione fisica",null,"1 online resource (673 p.)"]
[null,null,"Disciplina",null,"658.4038"]
[null,null,"Soggetti",null,"Information resources management"]
[{"$nulls":4},"Information technology - Management"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Description based upon print version of record."]
[null,null,null,"Nota di bibliografia","Includes bibliographical references and index."]
[null,null,"Nota di contenuto",null,"THE EXECUTIVE'S GUIDE TO INFORMATION TECHNOLOGY; Foreword; Contents; Acknowledgments; About the Authors; Preface to the Second Edition; Preface to the First Edition; Part I: The Effective IT Organization; Chapter 1: The IT Dilemma; What Good Is Information Technology?; Information Technology Misery; A Burning Platform; Information Technology Satisfaction?; The Information Technology Dilemma; Chapter 2: IT Ineffectiveness Sources and Causes; Symptoms of IT Distress; Proximate and Ultimate Causes of IT Ineffectiveness; Steps to Effective IT Management; Chapter 3: Information Technology Costs"]
[{"$nulls":4},"Why This Topic Is ImportantIntroduction to Benchmarking IT Spending; IT Spending-Trends, Comparisons, and Benchmarking; Key IT Cost Drivers; Scale Economies; Aligning IT Spending with Business Strategy; Taking Action Based on Spending Benchmarks; IT Spending Decisions: Summary; Chapter 4: IT Scope and Strategy; Why This Topic Is Important; Scope of IT Activities; Setting IT Strategic Priorities; Methodologies for IT Management; Part II: Managing the IT Department; Chapter 5: The IT Organization; Why This Topic Is Important; IT Organization Overview; IT Department Organization Structure"]
[{"$nulls":4},"IT Operations and Infrastructure GroupApplication Development and "]
[{"$nulls":4},"Support; CIO and Administrative Support; Other IT Organizational Issues; Summary; Chapter 6: The Chief Information Officer; Why This Topic Is Important; Critical Role of the CIO; The Talent Challenge; Responsibilities and Skills Needed; How Successful CIOs Allocate Their Time; Recruiting and Retaining the Ideal Candidate; Other Factors Impacting the CIO's Role; Getting Promoted; The Role of the IT Steering Committee; Evaluating the CIO; The CTO; Organizations for CIOs; Chapter 7: IT Standards; Why This Topic Is Important"]
[{"$nulls":4},"Standard Setting for Technology AreasFramework for Setting Technology Standards; Free and Open Source Software; Product Life-Cycle Analysis and Implications for Technology Standard Setting; Communicating IT Standards to the Business; Enforcing IT Standards; What to Do When You Inherit a \"Highly Heterogeneous Environment\"; Summary; Sources of Information for Assessing Technology Standards; Chapter 8: IT Operations and Infrastructure; Why This Topic Is Important; Scope of Operations; Performance Management and Service Level Agreements; Techniques for Standardizing IT Operations"]
[{"$nulls":4},"Setting Staffing Resource LevelsImportance of Process Improvement and Root Cause Analysis; Communicating Success; Evaluating Infrastructure Investments; Summary; Chapter 9: IT Problem Management; Why This Topic Is Important; Problem and Request Management; Managing an Effective Help Desk; Help Desk Outsourcing; Chapter 10: Application Management; Why This Topic Is Important; Architecture; Application Strategy; Software as a Service; Maintaining Existing Applications; Developing New Applications; Implementing Packaged Applications; Quality Assurance Testing; Summary"]
[{"$nulls":4},"Chapter 11: IT Human Resources"]
[null,null,null,"Sommario/riassunto","Praise for the The Executive's Guide to Information Technology\"\"This book is important reading. It offers practical, real-world insight and pragmatic no-nonsense approaches for people who have a stake in corporate IT. \"\"--Lynda Applegate, Henry R. Byers Professor of Business Administration, Harvard Business School\"\"Information systems and processes are very important parts of our due diligence assessment of a company--yet the jargon is often more difficult to understand than many foreign languages. Baschab and Piot effectively translate IT into words and concepts that busin"]