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[null,"1.","Record Nr.",null,"UNINA9911019299803321"]
[null,null,"Autore",null,"Jacka J. Mike"]
[null,null,"Titolo",null,"Business process mapping : improving customer satisfaction / / J. Mike Jacka, Paulette J. Keller"]
[null,null,"Pubbl/distr/stampa",null,"Hoboken, NJ, : Wiley, c2009"]
[null,null,"ISBN",null,"9786612121784"]
[{"$nulls":4},"9780470496053"]
[{"$nulls":4},"0470496053"]
[{"$nulls":4},"9781119198390"]
[{"$nulls":4},"1119198399"]
[{"$nulls":4},"9781282121782"]
[{"$nulls":4},"1282121782"]
[{"$nulls":4},"9780470496039"]
[{"$nulls":4},"0470496037"]
[null,null,"Edizione",null,"[2nd ed.]"]
[null,null,"Descrizione fisica",null,"1 online resource (338 p.)"]
[null,null,"Disciplina",null,"658.401"]
[{"$nulls":4},"658.8/12"]
[{"$nulls":4},"658.812"]
[null,null,"Soggetti",null,"Consumer satisfaction"]
[{"$nulls":4},"Customer relations"]
[{"$nulls":4},"Reengineering (Management)"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Includes index."]
[null,null,"Nota di contenuto",null,"Business Process Mapping: Improving Customer Satisfaction, Second Edition; Contents; Preface; Introduction: Pinocchio and the World of Business; Chapter 1: What Is This Thing Called Process Mapping?; Chapter 2: Process Identification; Chapter 3: Information Gathering; Chapter 4: Interviewing and Map Generation; Chapter 5: Map Generation: An Example; Chapter 6: Analysis; Chapter 7: Map Analysis: An Example; Chapter 8: Pitfalls and Traps; Chapter 9: Customer Mapping; Chapter 10: RACI Matrices; Chapter 11: Enterprise Risk Management and Process Mapping; Chapter 12: Where Do We Go from Here?"]
[{"$nulls":4},"Index"]
[null,null,null,"Sommario/riassunto","Praise For Business Process Mapping: Improving Customer Satisfaction, "]
[{"$nulls":4},"Second Edition \"\"A must-read for anyone performing business process mapping! This treasure shares step-by-stepapproaches and critical success factors, based on years of practical, customer-focused experience.A real winner!\"\"-Timothy R. Holmes, CPA former General Auditor, American Red Cross \"\"Paulette and Mike make extensive use of anecdotes and real-life examples to bring alive the topic ofbusiness process mapping. From the outset, this book will engage you and draw you into the worldof business"]