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[null,"1.","Record Nr.",null,"UNINA9910136898803321"]
[null,null,"Autore",null,"Kurvinen Matti <1961->"]
[null,null,"Titolo",null,"Warranty fraud management : reducing fraud and other excess costs in warranty and service operations / / Matti Kurvinen, Ilkka Toyryla, D. N. Prabhakar Murthy"]
[null,null,"Pubbl/distr/stampa",null,"Hoboken, [New Jersey] : , : Wiley, , 2016"]
[{"$nulls":4},"©2016"]
[null,null,"ISBN",null,"1-119-23974-5"]
[{"$nulls":4},"1-119-23970-2"]
[null,null,"Edizione",null,"[1st edition]"]
[null,null,"Descrizione fisica",null,"1 online resource (402 pages)"]
[null,null,"Collana",null,"Wiley & SAS Business Series"]
[{"$nulls":4},"THEi Wiley ebooks"]
[null,null,"Classificazione",null,"COM021030"]
[null,null,"Disciplina",null,"658.4/73"]
[null,null,"Soggetti",null,"Quality of products"]
[{"$nulls":4},"Warranty"]
[{"$nulls":4},"Products liability"]
[{"$nulls":4},"Sales management"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Bibliographic Level Mode of Issuance: Monograph"]
[null,null,null,"Nota di bibliografia","Includes bibliographical references and index."]
[null,null,"Nota di contenuto",null,"Machine generated contents note:  Foreword Preface Acknowledgments About the Author(s) Chapter 1: OverviewAppendices Chapter 2: Products and Product Warranty Chapter 3: Warranty Servicing Chapter 4: Warranty Costs Chapter 5: Warranty Management Chapter 6: Warranty Fraud Chapter 7: Warranty Control Framework Chapter 8: Customer Fraud Management Chapter 9: Service Agent Fraud Management Chapter 10: Fraud Management with Other Parties Chapter 11: Structures Influencing Warranty Fraud Chapter 12: Implementing a Warranty Control Framework Chapter 13: Epilogue Appendix A: Detailed Claim Data Appendix B: Agency Theory Appendix C: Game Theory Glossary ACRONYMS References Index."]
[null,null,null,"Sommario/riassunto","\"Cut warranty costs by reducing fraud with transparent processes and balanced control  Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You'll dig into the whole spectrum of warranty fraud, from simple sloppy procedures to systematic organized "]
[{"$nulls":4},"crime, and get to know the fraudulent parties, the victims, as well as the objectives and methods of the fraudulent activities in different scenarios. You'll learn how to implement controls to detect and reduce fraudulent claims and decrease the overall warranty costs. The impact of fraudulent claims is plainly spelled out alongside detailed descriptions of typical symptoms and process gaps present in diverse companies. A comprehensive, multi-modal framework for robust warranty management is presented as a template for revamping your own company's strategy.  Fraudulent warranty claims occupy an estimated 5-15 percent of the average company's warranty costs, which generally average between 1-4 percent of sales. Many companies are unaware of the issue or struggle to take action against the claims for fear of upsetting business partners, or because they lack tangible evidence. This book details a robust warranty control framework that institutes transparency and control over the whole warranty chain&mdash;supporting the process far beyond just fraud reduction.  Understand the different actors (customers, service agents, warranty providers, etc.) and different forms of warranty fraud  Uncover issues in your company's warranty processes  Learn methods to detect and prevent fraudulent activities  Implement a robust system of warranty cost control   Warranty fraud is a major cost-control issue for most companies, but the sensitive nature of the topic leaves most reluctant to share their experiences and divulge their strategies. Warranty Fraud Management brings warranty fraud out into the open, and provides a clear, actionable framework for cost-savings through fraud reduction\"-- Provided by publisher."]
[{"$nulls":4},"\"Warranty Fraud Management provides practical guidelines that help companies save money through reduction of fraudulent warranty claims and overbilling. For a typical manufacturing company the warranty cost varies between 1-4% of sales, so warranty cost as such is an important factor. For companies with outsourced warranty service we have seen fraudulent claims and overpayments extending to over 50% of the total warranty cost. Warranty Fraud Management will highlight the methods of fraud, ways to uncover issues and the importance of continuous improvement of the controls to keep up with the continuously evolving misbehavior. On the other hand, setting-up too rigid controls or warranty terms can impact customer satisfaction and increases overall cost in the warranty chain. The book will increase general awareness of warranty fraud -- how fraud is done, the impact of the problem, typical symptoms and process gaps we have seen in diverse companies. Additionally, it will provide a comprehensive framework for a solid warranty management capability -- there is no single silver bullet to tackle the problem but several areas need to be covered. The spectrum of warranty fraud is very wide, so the right type of actions also differs in different cases\"-- Provided by publisher."]
[null,"2.","Record Nr.",null,"UNINA9911006586703321"]
[null,null,"Autore",null,"Falco Louis"]
[null,null,"Titolo",null,"NAT Proceedings 2024"]
[null,null,"Pubbl/distr/stampa",null,"Englewood : , : Society for Mining, Metallurgy & Exploration, Incorporated, , 2024"]
[{"$nulls":4},"©2024"]
[null,null,"ISBN",null,"9780873355278"]
[{"$nulls":4},"087335527X"]
[null,null,"Edizione",null,"[1st ed.]"]
[null,null,"Descrizione fisica",null,"1 online resource (2 pages)"]
[null,null,"Soggetti",null,"Tunneling"]
[{"$nulls":4},"Underground construction"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,"Nota di contenuto",null,"Preface -- UCA of SME 2024 \nExecutive Committee -- NAT 2024 \nConference Committee -- SEM/NATM Excavation Techniques Session --   Construction Phase Services for Australian and North American SEM Tunneling --   Influence of Early Ring Closure of Center Drift on Main Tunnel Excavation Under High Overburden Conditions --   Chimney Hollow Reservoir Project Inlet/Outlet Tunnel Excavation and Valve Chamber Construction --   Mitchell Point Tunnel, Oregon—Design and Construction --   Application of the Observational Method in the T-48 Tunnel Project in the Himalayas --   The Upper Hidden Basin Diversion Project Design and Construction at Terror Lake—Kodiak, Alaska -- Shaft Excavation, Tunnel Rehabilitation & Challenges Session --   Secant Pile Wall as Support of Excavation and Final Lining of a Major Underground Metro Station --   TBM Rescue Shaft, Tunnel, and Relaunch in Karst Conditions --   Shaft Construction in Glacial Overburden and Karstic Limestone on the Lower Olentangy Tunnel Project --   Ground Freezing for Deep Shaft Excavation Shaft 18B-1 New York City Water Tunnel No. 3 New York, New York --   Sumner Tunnel Rehabilitation --   Tbm Shield Abandonment Beneath the Fraser River for Connecting Tunnel and River Riser of the Annacis Island WWTP New Outfall System -- Geotechnical and Contracting Cases Session --   From Planning to Commissioning: A Complete Overview of the Northeast Boundary Tunnel Project --   Quality Control of Deep "]
[{"$nulls":4},"Bedrock Tunneling in Urban Areas: A Case Study of Louisville MSD’s Ohio River Tunnel --   R. M. True, Alston Noronha, Mark Bradford --   Big Data in Design-Build: Hampton Roads Bridge-Tunnel Expansion Supplemental Site Investigation --   Ground Freezing with Liquid Nitrogen for TBM Cutterhead Maintenance --   Contractual Practice in SEM/ NATM—Tunnelling in Austria and Germany --   Lessons Learned After Completion of the Michigan I75 Design-Build Resiliency-Improvement Tunnel --   Raising the Roof, Successfully Overcoming a Starter Tunnel Roof Collapse Incident at the Westerly Storage Tunnel -- TBM Performances and Challenges I Session --   Ultra-Long Tunnel Drive with TBM for the Construction of the Mineral Transport for the Woodsmith Project Polyhalite Mine --   Microtunneling to the Rescue:\nIncreasing Capacity and Replacing Aging Interceptor Sewers Due to Rapid Growth in Irving, Texas --   Pawtucket CSO Tunnel Design Build—Construction Project Updates"]
[null,null,null,"Sommario/riassunto","The North American Tunneling Conference is the premier biennial tunneling event for North America, bringing together the brightest, most resourceful, and innovative minds in the tunneling industry. Crafted from a collection of 100 papers presented at the 2024 conference held in Nashville, TN, this volume takes you deep inside the projects."]
[null,"3.","Record Nr.",null,"UNINA9910145979103321"]
[null,null,"Titolo",null,"Clinical medicine Pediatrics"]
[null,null,"Pubbl/distr/stampa",null,"Auckland, N.Z., : Libertas Academica"]
[null,null,"Classificazione",null,"610800"]
[null,null,"Disciplina",null,"618.92005"]
[null,null,"Soggetti",null,"Pediatrics"]
[{"$nulls":4},"Pédiatrie"]
[{"$nulls":4},"Pediatria"]
[{"$nulls":4},"Periodical"]
[{"$nulls":4},"Fulltext"]
[{"$nulls":4},"Periodicals."]
[{"$nulls":4},"Revistes electròniques."]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Periodico"]
[null,null,null,"Note generali","Refereed/Peer-reviewed"]