{"text_format":"2","workbook":"xls","n_sheets":1,"sheets":["report2"],"not_rendered":{"charts":0,"images":0,"macros":0,"external_links":1,"defined_names":1,"comments":0,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"run_cost":"one","rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900","formulas":"cached_only"}

{"sheet":"report2","index":0,"n_rows":18,"n_cols":5,"rows_kept":18,"cut":false,"hidden":false,"merged":[[0,2,0,3],[0,4,0,5],[1,2,1,3],[1,4,1,5],[2,2,2,3],[2,4,2,5],[3,2,3,3],[4,2,4,3],[5,2,5,3],[6,2,6,3],[7,2,7,3],[8,2,8,3],[10,2,10,3],[11,2,11,3],[14,2,14,3]],"flags":["formulas_cached_only"]}
[null,"1.","Record Nr.",null,"UNINA9910965884303321"]
[null,null,"Autore",null,"Bailey-Hughes Brenda"]
[null,null,"Titolo",null,"The administrative assistant / / Brenda Bailey-Hughes"]
[null,null,"Pubbl/distr/stampa",null,"Menlo Park, CA, : Crisp, c1998"]
[null,null,"ISBN",null,"1-4175-2463-4"]
[null,null,"Descrizione fisica",null,"1 online resource (102 p.)"]
[null,null,"Collana",null,"A Fifty-minute series book"]
[null,null,"Disciplina",null,"651.3"]
[null,null,"Soggetti",null,"Administrative assistants"]
[{"$nulls":4},"Office management"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Bibliographic Level Mode of Issuance: Monograph"]
[null,null,"Nota di contenuto",null,"TITLE -- COPYRIGHT -- ABOUT THE AUTHOR -- CONTENTS -- Introduction -- WHO IS THE ADMINISTRATIVE ASSISTANT? -- CHECKLIST OF RESPONSIBILITIES -- Assist Managers -- Supervise Office Operations and Support Staff -- Provide Information -- CHAPTER 1 Wearing Many Hats -- MANAGING MULTIPLE ROLES -- SUGGESTED RESPONSES -- WHAT HATS DO OTHERS SEE YOU WEARING? -- WHAT YOUR MANAGER EXPECTS -- Clarify Expectations -- Work-Style Preferences -- See the Big Picture -- CHAPTER 2 Assisting the Manager -- ARE THEY LOST WITHOUT YOU? -- ANTICIPATE NEEDS -- POSSIBLE RESPONSES -- ACT AS A COMMUNICATION LIAISON -- MAKING THE CONNECTION -- 1. S-R: Sender-Receiver -- 2. Message -- 3. Means -- 4. Feedback -- 5. Context -- 6. Noise -- 7. Mental Filters -- ACT AS A COMMUNICATION BUFFER -- Possible Responses -- BUFFERING THE UNPLEASANT CALL -- TAKE OVER PROJECTS FOR YOUR BOSS -- Responsibility Gray Areas -- TAKING OVER WITHOUT OVER-BEARING -- CHAPTER 3 Supervising Office Operations and Support Staff -- ARE YOU READY TO BE A SUPERVISOR? -- SUPERVISORY SKILLS SELF-ASSESSMENT -- SUGGESTED COURSES OF ACTION -- SEVEN SUPERVISORY CHALLENGES -- CHALLENGE #1: I DON'T WANT TO SOUND BOSSY -- SOLUTION: Understand your role -- CHALLENGE #2: PEOPLE DON'T DO THINGS THE WAY I ASK THEM -- SOLUTION: Give clear instructions -- Suggested Instructions -- CHALLENGE #3: IT'S EASIER TO DO THINGS MYSELF THAN TO ASK SOMEONE ELSE -- SOLUTION: Delegate -- CHALLENGE #4: NO ONE LISTENS TO ME -- SOLUTION: Enlist employee cooperation -- Build Your Credibility -- CHALLENGE #5: I DON'T KNOW WHAT TO DO WHEN EMPLOYEES ARE IN "]
[{"$nulls":4},"CONFLICT -- SOLUTION: Intervene -- CHALLENGE #6: EMPLOYEES GO OVER MY HEAD -- SOLUTION: Elicit support from the \"top\" -- CHALLENGE #7: SUPERVISING FORMER PEERS -- SOLUTION: Clarify roles -- CHAPTER 4 Providing Information -- ARE YOU A WEALTH OF INFORMATION? -- DEVELOPING THE DETECTIVE HAT."]
[{"$nulls":4},"SHARING THE INFORMATION -- CHAPTER 5 Special Concerns of the Administrative Assistant -- PERSONAL REQUESTS -- WORK OVERLOAD -- TIME-SAVING TIPS -- MAKING TIME -- DEALING WITH INTERRUPTIONS -- SUGGESTIONS FOR MANAGING INTERRUPTIONS -- SUPPORTING TWO OR MORE PEOPLE -- CONCLUSION."]
[null,null,null,"Sommario/riassunto","Today, the administrative assistant operates at a high level, often reporting to more than one person."]