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[null,"1.","Record Nr.",null,"UNINA9910965150503321"]
[null,null,"Autore",null,"Romero Diana Bonet <1942->"]
[null,null,"Titolo",null,"The business of listening : a practical guide to effective listening / / Diana Bonet"]
[null,null,"Pubbl/distr/stampa",null,"Menlo Park, Calif., : Crisp Learning, c2001"]
[null,null,"ISBN",null,"1-4175-2421-9"]
[null,null,"Edizione",null,"[3rd ed.]"]
[null,null,"Descrizione fisica",null,"1 online resource (110 p.)"]
[null,null,"Collana",null,"A Fifty-Minute series book"]
[null,null,"Disciplina",null,"153.6/8"]
[null,null,"Soggetti",null,"Listening"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Description based upon print version of record."]
[null,null,null,"Nota di bibliografia","Includes bibliographical references (p. 102)."]
[null,null,"Nota di contenuto",null,"\"\"Title\"\"; \"\"Copyright\"\"; \"\"About the Author\"\"; \"\"Preface\"\"; \"\"Contents\"\"; \"\"PART 1 Why Should You Listen?\"\"; \"\"Whatâ€?s in It for You?\"\"; \"\"Listening-related work activities\"\"; \"\"Whatâ€?s in It for Your Organization?\"\"; \"\"Asleep at the Switch: The Cost of Lazy Listening\"\"; \"\"The Joy of Small Change\"\"; \"\"PART 2 Four Key Elements of Good Listening\"\"; \"\"How to Be a Good Listener\"\"; \"\"Four Key Elements\"\"; \"\"Key Element 1: Hear the Message\"\"; \"\"Listening Is Voluntary\"\"; \"\"Three Keys to Hearing the Message\"\"; \"\"Key Element 2: Interpret the Message\"\"; \"\"Words\"\"; \"\"Filters\"\"; \"\"Tone of Voice\"\""]
[{"$nulls":4},"\"\"Non-verbal Cues\"\"\"\"Key Element 3: Evaluate the Message\"\"; \"\"Key Element 4: Respond to the Message\"\"; \"\"Review Lab For Key Elements 1â€?4\"\"; \"\"PART 3 Your Listening Style\"\"; \"\"You Are Unique\"\"; \"\"The Promoting Style\"\"; \"\"The Good Stuff:\"\"; \"\"The Downside:\"\"; \"\"TIPS FOR BETTER LISTENING:\"\"; \"\"What Gets a Promoterâ€?s Attention?\"\"; \"\"The Supporting Style\"\"; \"\"The Good Stuff:\"\"; \"\"The Downside:\"\"; \"\"TIPS FOR BETTER LISTENING:\"\"; \"\"What Gets a Supporterâ€?s Attention?\"\"; \"\"The Directive Style\"\"; \"\"The Good Stuff:\"\"; \"\"The Downside:\"\"; \"\"TIPS FOR BETTER LISTENING:\"\""]
[{"$nulls":4},"\"\"What Gets a Directorâ€?s Attention?\"\"\"\"The Analytical Style\"\"; \"\"The Good Stuff:\"\"; \"\"The Downside:\"\"; \"\"TIPS FOR BETTER LISTENING:\"\"; \"\"What Gets an Analyzerâ€?s Attention?\"\"; \"\"PART 4 Whatâ€?s Your Listening Attitude?\"\"; \"\"A Listening Attitude: Your Key to Success\"\"; \"\"Barriers to Communication\"\"; \"\"Bridges to Communication\"\"; \"\"How Well Do You Listen?\"\"; \"\"How to Stomp Bad Listening Habits\"\"; \"\"Catch yourself in the act\"\"; \"\"Fight the habit\"\"; \"\"Substitute the old habit for a new habit\"\"; \"\"Acknowledge your success\"\"; \"\"Be patient with yourself\"\"; \"\"How to Help Someone Listen to You\"\""]
[{"$nulls":4},"\"\"Behaviors That Help People Listen\"\"\"\"PART 5 Ten Tips for Tip-Top Listening\"\"; \"\"Listening Louder\"\"; \"\"Tip 1: Take Notes\"\"; \"\"Tip 2: Listen Now, Report Later\"\"; \"\"Tip 3: Want to Listen\"\"; \"\"Tip 4: Be Present\"\"; \"\"Tip 5: Anticipate Excellence\"\"; \"\"Tip 6: Become a â€œWhole Bodyâ€? Listener\"\"; \"\"Tip 7: Build Rapport by Pacing the Speaker\"\"; \"\"Tip 8: Control Your Emotional â€œHot-buttonsâ€?\"\"; \"\"Tip 9: Control Distractions\"\"; \"\"Tip 10: Listening Is a Gift, Give Generously\"\"; \"\"SUMMARY\"\"; \"\"Points to Remember\"\"; \"\"Part 1: Why Should You Listen?\"\"; \"\"Part 2: How to Be a Good Listener\"\""]
[{"$nulls":4},"\"\"Part 3: Your Listening Style\"\"\"\"Part 4: Your Listening Attitudeâ€?A Barrier or a Bridge?\"\"; \"\"Part 5: Ten Tips for Tip-Top Listening\"\"; \"\"Develop a Personal Action Plan\"\"; \"\"Authorâ€?s Suggested Answers and Comments\"\"; \"\"The Benefits of Listening\"\"; \"\"What Do You Know About Listening? (page 8)\"\"; \"\"Listening Lab: Hearing the Message (page 18)\"\"; \"\"Vacant Vincent (page 50)\"\"; \"\"Critical Carrie (page 51)\"\"; \"\"Complaint Curtis (page 52)\"\"; \"\"Arlo Active (page 53)\"\"; \"\"Lisette Listener (page 54)\"\"; \"\"Additional Reading\"\""]
[null,null,null,"Sommario/riassunto","This book will show you how to become a better listener by demonstrating how your listening skills build either barriers or bridges."]