{"text_format":"2","workbook":"xls","n_sheets":1,"sheets":["report2"],"not_rendered":{"charts":0,"images":0,"macros":0,"external_links":1,"defined_names":1,"comments":0,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"run_cost":"one","rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900","formulas":"cached_only"}

{"sheet":"report2","index":0,"n_rows":23,"n_cols":5,"rows_kept":23,"cut":false,"hidden":false,"merged":[[0,2,0,3],[0,4,0,5],[1,2,1,3],[1,4,1,5],[2,2,2,3],[2,4,2,5],[3,2,3,3],[4,2,4,3],[9,2,9,3],[10,2,10,3],[11,2,11,3],[12,2,12,3],[17,2,17,3],[18,2,18,3],[21,2,21,3]],"flags":["formulas_cached_only"]}
[null,"1.","Record Nr.",null,"UNINA9910964372703321"]
[null,null,"Autore",null,"Evenson Renee <1951->"]
[null,null,"Titolo",null,"Customer service management training 101 : quick and easy techniques that get great results / / Renée Evenson"]
[null,null,"Pubbl/distr/stampa",null,"New York, : American Management Association, c2012"]
[null,null,"ISBN",null,"9786613319579"]
[{"$nulls":4},"9781283319577"]
[{"$nulls":4},"1283319578"]
[{"$nulls":4},"9780814417164"]
[{"$nulls":4},"0814417167"]
[null,null,"Edizione",null,"[1st ed.]"]
[null,null,"Descrizione fisica",null,"1 online resource (306 p.)"]
[null,null,"Disciplina",null,"658.3/1245"]
[null,null,"Soggetti",null,"Customer services - Management"]
[{"$nulls":4},"Executives - Training of"]
[{"$nulls":4},"Time management"]
[{"$nulls":4},"Leadership"]
[{"$nulls":4},"Communication in management"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Includes index."]
[null,null,"Nota di contenuto",null,"Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence."]
[null,null,null,"Sommario/riassunto","Great customer service depends on great customer service MANAGEMENT."]