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[null,"1.","Record Nr.",null,"UNINA9910830032903321"]
[null,null,"Autore",null,"Halvey John K"]
[null,null,"Titolo",null,"Business process outsourcing [[electronic resource] ] : process, strategies, and contracts / / John K. Halvey, Barbara M. Melby"]
[null,null,"Pubbl/distr/stampa",null,"Hoboken, N.J., : John Wiley & Sons, c2007"]
[null,null,"ISBN",null,"1-119-19725-2"]
[{"$nulls":4},"1-280-82714-9"]
[{"$nulls":4},"9786610827145"]
[{"$nulls":4},"0-470-12693-0"]
[null,null,"Edizione",null,"[2nd ed.]"]
[null,null,"Descrizione fisica",null,"1 online resource (602 p.)"]
[null,null,"Disciplina",null,"658.4058"]
[{"$nulls":4},"658.723"]
[null,null,"Soggetti",null,"Contracting out"]
[{"$nulls":4},"Industrial procurement"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Includes index."]
[null,null,"Nota di contenuto",null,"BUSINESS PROCESS OUTSOURCING; CONTENTS; ABOUT THE WEB SITE; ABOUT THE AUTHORS; PREFACE; Chapter 1: OVERVIEW; 1.1 THE EMERGING MARKET; 1.2 WHAT IS BPO?; 1.3 BPO CATEGORIES; 1.4 REASONS FOR OUTSOURCING BUSINESS PROCESSES; 1.5 INTEGRATION: MAKING BPO FIT; 1.6 BPO VENDORS; Chapter 2: PLANNING STAGE; 2.1 OUTSOURCING AS AN OPTION; 2.2 DEFINING THE SCOPE OF THE TRANSACTION; 2.3 SELECTING A GROUP OF POTENTIAL VENDORS; 2.4 REQUEST FOR PROPOSAL; Appendix 2.1: NONDISCLOSURE AGREEMENT (FOR USE IN CONNECTION WITH EVALUATION OF POSSIBLE BPO TRANSACTION) ( MUTUAL PROTECTION)"]
[{"$nulls":4},"Appendix 2.2: QUESTIONNAIRE FOR ASSESSING LEGAL RESOURCES REQUIRED (CUSTOMER FORM)Appendix 2.3: QUESTIONNAIRE FOR ASSESSING LEGAL RESOURCES REQUIRED (VENDOR FORM); Appendix 2.4: REQUEST FOR INFORMATION; Appendix 2.5: REQUEST FOR PROPOSAL; Chapter 3: SELECTING THE VENDOR; 3.1 EVALUATING THE PROPOSALS; 3.2 NOTIFYING THE PREFERRED VENDOR(S); Appendix 3.1: EVALUATION OF VENDOR PROPOSALS RELATING TO THE PROVISION OF BPO SERVICES; EVALUATION OF VENDOR PROPOSALS RELATING TO THE PROVISION OF BPO SERVICES; Appendix 3.2: LETTER OF INTENT (CUSTOMER FORM); Appendix 3.3: LETTER OF INTENT (VENDOR FORM)"]
[{"$nulls":4},"Chapter 4: NEGOTIATIONS: STRATEGY AND PROCESS4.1 FORGING THE "]
[{"$nulls":4},"LEGAL RELATIONSHIP; 4.2 NEGOTIATING PROCESS; 4.3 EXPOSURE ANALYSIS; 4.4 PEOPLE NEGOTIATE, NOT COMPANIES; 4.5 NEGOTIATING STRATEGY; Appendix 4.1: DUE DILIGENCE AGREEMENT; Appendix 4.2: MODEL TERM SHEET; Appendix 4.3: LEGAL DUE DILIGENCE CHECKLIST; PRELIMINARY LEGAL DUE DILIGENCE AND DOCUMENTATION CHECKLIST FOR OUTSOURCING TRANSACTIONS; Appendix 4.4: ISSUES ARISING IN CONNECTION WITH IMPLEMENTING A SHARED SERVICES CENTER; CONFIDENTIAL; Chapter 5: BUSINESS PROCESS OUTSOURCING CONTRACT; 5.1 OVERVIEW; 5.2 USE OF ATTORNEYS"]
[{"$nulls":4},"5.3 KEY CONTRACT ISSUES5.4 REGAINING STRATEGIC CONTROL; 5.5 PRICING CONSIDERATIONS; 5.6 ASSEMBLING THE TEAM; Appendix 5.1: CHECKLIST: KEY ISSUES IN BPO AGREEMENTS (GENERAL); KEY ISSUES IN BUSINESS PROCESS OUTSOURCING AGREEMENTS (GENERAL); Appendix 5.2: CHECKLIST: KEY ISSUES IN HRO AGREEMENTS; HUMAN RESOURCE OUTSOURCING; Appendix 5.3: CHECKLIST: KEY ISSUES IN F& A OUTSOURCING AGREEMENTS; KEY ISSUES IN BUSINESS PROCESS OUTSOURCING AGREEMENTS (FINANCE AND ACCOUNTING SERVICES); Appendix 5.4: CHECKLIST: KEY ISSUES IN PROCUREMENT OUTSOURCING AGREEMENTS"]
[{"$nulls":4},"KEY ISSUES IN PROCUREMENT OUTSOURCING AGREEMENTSAppendix 5.5: CHECKLIST: KEY ISSUES IN LOGISTICS AND WAREHOUSE MANAGEMENT OUTSOURCING AGREEMENTS; CHECKLIST: KEY ISSUES IN THE BPO AGREEMENTS (WAREHOUSE MANAGEMENT SERVICES); Appendix 5.6: BUSINESS PROCESS OUTSOURCING AGREEMENT (CUSTOMER FORM); Appendix 5.7: BUSINESS PROCESS OUTSOURCING AGREEMENT (VENDOR FORM); Appendix 5.7A: A PROPRIETARY RIGHTS RIDER (VENDOR FORM); Appendix 5.8: COLA CHECKLIST; COST-OF-LIVING ADJUSTMENT (COLA) PROVISIONS CHECKLIST; Appendix 5.9: JOINT MANAGEMENT PROCEDURES; JOINT MANAGEMENT PROCEDURES"]
[{"$nulls":4},"Chapter 6: MEASURING PERFORMANCE"]
[null,null,null,"Sommario/riassunto","Many corporations are currently restructuring their business processes in order to become more competitive and cost effective. Once the decision has been made to outsource, a corporation must structure the deal. This book will show them how to request proposals and negotiate and close the agreement--creating the outsourcing strategy."]
[null,"2.","Record Nr.",null,"UNISANNIOVIA0092050"]
[null,null,"Titolo",null,"1"]
[null,null,"Pubbl/distr/stampa",null,"Milano, : Tecniche nuove, [2001]"]
[null,null,"Edizione",null,"[4. ed]"]
[null,null,"Descrizione fisica",null,"1 v. (paginazione varia) : ill. ; 25 cm."]
[null,null,"Disciplina",null,"697.9"]
[{"$nulls":4},"697.93"]
[null,null,"Soggetti",null,"IMPIANTI DI RISCALDAMENTO - MANUALI"]
[{"$nulls":4},"IMPIANTI PER ARIA CONDIZIONATA - MANUALI"]
[null,null,"Collocazione",null,"SALA DING 697.9                   MANDC"]
[null,null,"Lingua di pubblicazione",null,"Italiano"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]