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[null,"1.","Record Nr.",null,"UNINA9910827319403321"]
[null,null,"Titolo",null,"The quality infrastructure : measuring, analyzing, and improving library services / / edited by Sarah Anne Murphy"]
[null,null,"Pubbl/distr/stampa",null,"Chicago, [Illinois] : , : American Library Association, , 2014"]
[{"$nulls":4},"©2014"]
[null,null,"ISBN",null,"0-8389-1173-0"]
[{"$nulls":4},"0-8389-9496-2"]
[null,null,"Descrizione fisica",null,"1 online resource (201 p.)"]
[null,null,"Disciplina",null,"025.5/87"]
[null,null,"Soggetti",null,"Academic libraries - United States - Evaluation"]
[{"$nulls":4},"Research libraries - United States - Evaluation"]
[{"$nulls":4},"Public services (Libraries) - Evaluation"]
[{"$nulls":4},"Libraries - Quality control"]
[{"$nulls":4},"Library administration - United States"]
[{"$nulls":4},"Library administration - Canada"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Includes index."]
[null,null,"Nota di contenuto",null,"The Quality Infrastructure: Measuring, Analyzing, and Improving Library Services; Contents; Introduction; Chapter 1: From User Needs to Organizational Performance: Twenty Years of Assessment at the University of Washington Libraries; Program Foundation, 1991-1994; Developing an Ongoing Assessment Program, 1995-1999; Building Effective, Sustainable and Practical Library Assessment, 1999-2005; Integrating Planning and Assessment, 2006-2011; Assessment Activities: Local Surveys; Other Assessment Activities; Collaborative Assessment; Conclusion"]
[{"$nulls":4},"Chapter 2: Tracking Our Performance: Assessment at the University of Virginia LibraryDevelopment of the User Survey Program; The Evolution of the Management Information Services Department; Selected MIS Projects; The Balanced Scorecard Project; Sustainable Assessment; Conclusion; Chapter 3: The Implementation and Evolution of Quality Management in the University of Arizona Libraries; Introducing Quality Management and Process Improvement; Introduction of LibQUAL and Action Gap Surveys; Restructuring, Project Management, Assessment, and Strategic Planning"]
[{"$nulls":4},"Current State of Quality in the LibrariesResults of the University of "]
[{"$nulls":4},"Arizona Libraries' Focus on Quality; The Future of Quality in the University of Arizona Libraries; Challenges; Conclusions; Chapter 4: Committed to Quality: Syracuse University Library's Program Management Center; Creating the Program Management Center; Gate and Security Alarm Project; Library Measures Data Repository; Conclusion; Chapter 5: Thriving through Organizational Agility: The NIST Information Services Office's Baldrige Journey; Background; The Baldrige Criteria and Framework"]
[{"$nulls":4},"Building a Culture Focused on Knowledge Sharing, Improvement, and ResultsRole Model Practices; ISO's Lab Liaison Program; Vision Implementation Project; ISO's Workforce Development and Performance Management Systems; Conclusion; Chapter 6: Pursuing Organizational Performance Excellence: The Emory University Libraries' Journey; Introducing Organizational Performance Excellence, 2006-2009; Introducing the Baldrige Criteria for Performance Excellence, 2009-2010; The Self-Assessment, 2010-present; Conclusion: Integration, Communication, and Wider Engagement, 2012-Future"]
[{"$nulls":4},"Chapter 7: The Development of an Evaluation and Assessment Program for the Ontario Council of University LibrariesHistory of Evaluation and Assessment at OCUL; The Evaluation and Assessment Librarian; The Evaluation and Assessment Program; COUNTER Compliance and the Scholars Portal Usage Data Portal; A Second Iteration of MINES for Libraries at OCUL; The Serials Collection Overlap Tool: Facilitating Evidence-Based Collection Development; Conclusion; Chapter 8: Creating Analyst Positions in an Academic Library: The UC-San Diego Example"]
[{"$nulls":4},"Evolution of the Analyst Position Model: The UCSD Libraries' Solution"]
[null,null,null,"Sommario/riassunto","Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services."]