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[null,"1.","Record Nr.",null,"UNINA9910824140303321"]
[null,null,"Autore",null,"St. Clair Guy <1940->"]
[null,null,"Titolo",null,"Total quality management in information services / / Guy St Clair"]
[null,null,"Pubbl/distr/stampa",null,"London, [England] : , : Bowker-Saur, , 1997"]
[{"$nulls":4},"©1997"]
[null,null,"ISBN",null,"3-11-096398-1"]
[null,null,"Edizione",null,"[Reprint 2012]"]
[null,null,"Descrizione fisica",null,"1 online resource (287 p.)"]
[null,null,"Collana",null,"Information Services Management Series"]
[null,null,"Disciplina",null,"025.52068"]
[null,null,"Soggetti",null,"Information services - Management"]
[{"$nulls":4},"Total quality management"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Description based upon print version of record."]
[null,null,null,"Nota di bibliografia","Includes bibliographical references and index."]
[null,null,"Nota di contenuto",null,"Frontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: 'Total quality management means quality service' -- Part 1 Quality and Information Services -- Part 2 TQM - the Critical Components for Information Services -- Part 3 Bringing quality management to information services -- Selected bibliography -- Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria -- Index"]