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[null,"1.","Record Nr.",null,"UNINA990002100770403321"]
[null,null,"Autore",null,"INEA"]
[null,null,"Titolo",null,"Studio sull'opportunità di introdurre tecniche ecocompatibili nell'agricoltura abruzzese : analisi tecnico economico e sociostrutturali : rapporto intermedio / INEA"]
[null,null,"Pubbl/distr/stampa",null,"Roma : INEA, 1997"]
[null,null,"Descrizione fisica",null,"159 p. ; 30 cm"]
[null,null,"Locazione",null,"DAGEA"]
[null,null,"Collocazione",null,"62 338.43 INEA"]
[null,null,"Lingua di pubblicazione",null,"Italiano"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Esemplare in fotocopia"]
[null,"2.","Record Nr.",null,"UNISA990003503600203316"]
[null,null,"Autore",null,"PESENATO, Alberto"]
[null,null,"Titolo",null,"Manuale del revisore legale : la revisione contabile per imprese industriali, commerciali e PMI : verifiche, controlli e relativi verbali / Alberto Pesenato"]
[null,null,"Pubbl/distr/stampa",null,"Mianofiori, Assago : IPSOA, 2011"]
[null,null,"ISBN",null,"978-88-217-3383-3"]
[null,null,"Edizione",null,"[4. ed]"]
[null,null,"Descrizione fisica",null,"LIX, 1784 p. ; 24 cm + 1 cd-rom"]
[null,null,"Collana",null,"Revisione, controllo e governance"]
[null,null,"Disciplina",null,"657.45"]
[null,null,"Soggetti",null,"Contabilità - Revisione"]
[null,null,"Collocazione",null,"657.45 PES 2"]
[null,null,"Lingua di pubblicazione",null,"Italiano"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,"3.","Record Nr.",null,"UNINA9910821959103321"]
[null,null,"Autore",null,"Hernon Peter"]
[null,null,"Titolo",null,"Getting started with evaluation / / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews ; cover design by Kimberly Thornton"]
[null,null,"Pubbl/distr/stampa",null,"Chicago, [Illinois] : , : ALA Editions, , 2014"]
[{"$nulls":4},"©2014"]
[null,null,"ISBN",null,"0-8389-9682-5"]
[null,null,"Descrizione fisica",null,"1 online resource (257 p.)"]
[null,null,"Disciplina",null,"027.0029"]
[null,null,"Soggetti",null,"Libraries - Evaluation"]
[{"$nulls":4},"Public services (Libraries) - Evaluation"]
[{"$nulls":4},"Library administration - Decision making"]
[{"$nulls":4},"Library statistics"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Description based upon print version of record."]
[null,null,null,"Nota di bibliografia","Includes bibliographical references and index."]
[null,null,"Nota di contenuto",null,"Getting Started with Evaluation; Contents; Figures, Tables, and Text Boxes; Preface; Chapter 1: Evaluation; The Concept; Planning Context; Evaluation Questions; Sources of Evidence; Benchmarking and Best Practices; Concluding Thoughts; Notes; Chapter 2: Evidence-Based Planning and Decision Making; Evidence-Based Library and Information Practice; Concluding Thoughts; Notes; Chapter 3: Library Metrics; Overview; Library Perspective; Institutional-Level and Stakeholder Perspectives; Broader Organization Perspective; Concluding Thoughts; Notes"]
[{"$nulls":4},"Chapter 4: Internal Evaluation for Planning and Decision MakingThree Factors Supporting Internal Evaluation; The Internal Evaluation Process; Data to Collect for Internal Evaluation; What to Evaluate Internally; Internal Evaluation and External Comparisons; Concluding Thoughts; Notes; Chapter 5: External Evaluation to Inform Stakeholders and to Guide Continuous Improvement; Considering \"What\" and \"How\" to Evaluate; Quality; Administration and Management; Partnerships; Customer Satisfaction; Supporting Education; Reputation; Concluding Thoughts; Notes; Chapter 6: Measuring Satisfaction"]
[{"$nulls":4},"Gaps Model of Service QualityMethods of Data Collection; Customer Comments; Customer Satisfaction Index; Customer Satisfaction Metrics; Concluding Thoughts; Notes; Chapter 7: Measuring Service Quality; E-Service Quality; Other Means of Listening to Customers; Concluding "]
[{"$nulls":4},"Thoughts; Notes; Chapter 8: Measuring Return on Investment (ROI ); Economic Benefits; Total Value; Concluding Thoughts; Notes; Chapter 9: Measuring the Value of the Library and Its Services; Framework for Establishing Value; Value of Public Libraries; Examples from the Literature; Outlining a Process for Getting Started"]
[{"$nulls":4},"Concluding ThoughtsNotes; Chapter 10: Using and Communicating the Results; To Whom Do We Communicate?; What Do We Communicate?; How Do We Communicate?; Why Do We Communicate?; When Do We Communicate?; Concluding Thoughts; Notes; Chapter 11: Positive Organizational Change; Institutional Effectiveness; Planning; Creating Positive Organizational Change; Concluding Thoughts; Notes; Appendix: Answers to Chapter Exercises; Selected Readings; About the Authors; Index"]
[null,null,null,"Sommario/riassunto","Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them."]