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[null,"1.","Record Nr.",null,"UNINA9910727299203321"]
[null,null,"Titolo",null,"Oct. II [[electronic resource]]"]
[null,null,"Pubbl/distr/stampa",null,"Ann Arbor, Michigan : , : ProQuest LLC, , 2002"]
[null,null,"Descrizione fisica",null,"1 online resource"]
[null,null,"Soggetti",null,"Christian saints"]
[null,null,"Lingua di pubblicazione",null,"Latino"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,"2.","Record Nr.",null,"UNINA9910821696903321"]
[null,null,"Autore",null,"Zeithaml Valarie A."]
[null,null,"Titolo",null,"Profiting from services and solutions : what product-centric firms need to know / / Valarie A. Zeithaml, Stephen W. Brown, Mary Jo Bitner, and Jim Salas"]
[null,null,"Pubbl/distr/stampa",null,"New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2014"]
[null,null,"ISBN",null,"1-60649-749-9"]
[null,null,"Edizione",null,"[First edition.]"]
[null,null,"Descrizione fisica",null,"1 online resource (134 p.)"]
[null,null,"Collana",null,"Service systems and innovations in business and society collection, , 2326-2699"]
[null,null,"Disciplina",null,"658.575"]
[null,null,"Soggetti",null,"Service industries"]
[{"$nulls":4},"Manufacturing industries"]
[{"$nulls":4},"Production management"]
[{"$nulls":4},"New products"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Part of: 2014 digital library."]
[null,null,null,"Nota di bibliografia","Includes bibliographical references (pages 105-114) and index."]
[null,null,"Nota di contenuto",null,"Introduction: transitioning from products to services and solutions -- The service infusion continuum -- Company configuration for services and solutions -- Capabilities: skills, training, and technology -- Customization: balancing uniqueness with operational realities -- Collaboration with customers: engaging customers in service and solution design, development, and challenges to offering new services and solutions -- Conclusion: cultivating a service and solution -- Appendix 1. Research approach, resources, and methodology -- Appendix 2. Company interview guide -- About the authors -- Notes -- References -- Index."]
[null,null,null,"Sommario/riassunto","Designed for executives in companies that manufacture or sell products, this book outlines the challenges of launching a service and solutions business within a product-oriented organization. The target audience-- manufacturers, industrial suppliers, technology firms, and other vendors of business goods--views services and solutions as a means to financial growth, reduced revenue volatility, greater differentiation from the competition, increased share of customer budget, and improved customer satisfaction, loyalty, and lock-in. The authors visualize the transition from products sold to services rendered and identify the challenges that leaders will face during the transformation. To overcome those challenges, the book shows leaders "]
[{"$nulls":4},"how to manage change in five areas: corporate structure; corporate culture; organizational metrics of performance, growth and investment; individual skills and talent development; and core competencies of collaboration and customization."]