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[null,"1.","Record Nr.",null,"UNINA9910819292603321"]
[null,null,"Titolo",null,"AquaRating : an international standard for assessing water and wastewater services / / Matthias Krause [and four others]"]
[null,null,"Pubbl/distr/stampa",null,"London, England : , : IWA Publishing, , 2015"]
[{"$nulls":4},"©2015"]
[null,null,"ISBN",null,"1-78040-740-8"]
[null,null,"Descrizione fisica",null,"1 online resource (397 p.)"]
[null,null,"Disciplina",null,"363.610684"]
[null,null,"Soggetti",null,"Water utilities - Management"]
[{"$nulls":4},"Water-supply - Management"]
[{"$nulls":4},"Water treatment plants - Management"]
[{"$nulls":4},"Sewage disposal plants - Management"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Description based upon print version of record."]
[null,null,"Nota di contenuto",null,"Cover; Copyright; Contents; Acknowledgements; About the authors; Introduction; Chapter 1: SQ Service Quality; SQ1 Drinking water quality; SQ1.1 Assurance of structural capacity for treatment and supply; SQ1.2 Assurance of appropriate supplied water quality; SQ1.3 Supervision and control of supplied water quality; SQ1.4 Structural operational capacity for drinking \"\"water treatment\"\"; SQ1.5 Compliance with drinking water standards; SQ1.6 Supplied water quality control frequency; SQ2 Distribution of drinking water for use and consumption"]
[{"$nulls":4},"SQ2.1 Assurance of structural capacity for supply and distributionSQ2.2 Assurance of supply continuity during operation; SQ2.3 Supervision and control of supply continuity; SQ2.4 Supply continuity; SQ2.5 Time taken to connect new users to the drinking water service; SQ3 Wastewater collection; SQ3.1 Assurance of structural capacity for wastewater collection; SQ3.2 Assurance of wastewater collection from operation; SQ3.3 Supervision and control of the wastewater collection service; SQ3.4 Time taken to resolve \"\"incidents\"\" in the wastewater collection network"]
[{"$nulls":4},"SQ3.5 Time taken to connect to the wastewater serviceSQ3.6 Stormweather \"\"incidents\"\"; SQ4 User service; SQ4.1 \"\"Complaint\"\" management and user satisfaction monitoring; SQ4.2 User service quality; SQ4.3 Commitment to user service and \"\"contingency\"\" information; SQ4.4 Perception of general user satisfaction; SQ4.5 User "]
[{"$nulls":4},"perceptions of problem resolution quality; SQ4.6 Number of \"\"customer service complaints\"\" per 100 users and year; SQ4.7 Customer call service waiting time; SQ4.8 Customer service center waiting time; SQ4.9 Time taken to resolve problems"]
[{"$nulls":4},"Chapter 2: PE Investment Planning and Implementation EfficiencyPE1 Investment plan content and efficiency; PE1.1 Investment plan contents; PE1.2 Diagnosis methodology; PE1.3 Methodology for identifying and analyzing alternatives and defining solutions; PE1.4 Methodology for analyzing the plan's financial aspects; PE2 Investment plan implementation efficiency; PE2.1 Systems for monitoring implementation of investment plan projects; PE2.2 Compliance with the investment plan; PE2.3 Degree of cost variation in \"\"completed works\"\""]
[{"$nulls":4},"PE2.4 Degree of deviation from deadlines established for implementation of \"\"works\"\"PE3 Existing physical asset management efficiency; PE3.1 Physical asset management; PE3.2 Annual investment in replacement of fixed physical assets; PE4 Emergency planning; PE4.1 \"\"Emergency\"\" plan; PE5 Research and development; PE5.1 Research and development; PE5.2 Investment in research and development; Chapter 3: OE Operating Efficiency; OE1 Water resource management efficiency; OE1.1 Control of water use and destinations; OE1.2 Control of water at points of use and consumption"]
[{"$nulls":4},"OE1.3 Management of real losses"]