{"text_format":"2","workbook":"xls","n_sheets":1,"sheets":["report2"],"not_rendered":{"charts":0,"images":0,"macros":0,"external_links":1,"defined_names":2,"comments":0,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"run_cost":"one","rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900","formulas":"cached_only"}

{"sheet":"report2","index":0,"n_rows":36,"n_cols":5,"rows_kept":36,"cut":false,"hidden":false,"merged":[[0,2,0,3],[0,4,0,5],[1,2,1,3],[1,4,1,5],[2,2,2,3],[2,4,2,5],[3,2,3,3],[5,2,5,3],[6,2,6,3],[7,2,7,3],[8,2,8,3],[9,2,9,3],[10,2,10,3],[13,2,13,3],[15,2,15,3],[15,4,15,5],[16,2,16,3],[16,4,16,5],[17,2,17,3],[17,4,17,5],[18,2,18,3],[19,2,19,3],[20,2,20,3],[21,2,21,3],[22,2,22,3],[23,2,23,3],[24,2,24,3],[25,2,25,3],[29,2,29,3]],"flags":["formulas_cached_only"]}
[null,"1.","Record Nr.",null,"UNINA9910818463703321"]
[null,null,"Autore",null,"Austen Jane <1775-1817, >"]
[null,null,"Titolo",null,"Persuasion / / Jane Austen"]
[null,null,"Pubbl/distr/stampa",null,"New York, New York : , : Open Road Media Integrated Media, , 2015"]
[{"$nulls":4},"©1817"]
[null,null,"ISBN",null,"1-4976-8431-5"]
[null,null,"Descrizione fisica",null,"1 online resource (360 p.)"]
[null,null,"Disciplina",null,"823.912"]
[null,null,"Soggetti",null,"Families - England"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Description based upon print version of record."]
[null,null,"Nota di contenuto",null,"Cover; Title Page; Chapter 1; Chapter 2; Chapter 3; Chapter 4; Chapter 5; Chapter 6; Chapter 7; Chapter 8; Chapter 9; Chapter 10; Chapter 11; Chapter 12; Chapter 13; Chapter 14; Chapter 15; Chapter 16; Chapter 17; Chapter 18; Chapter 19; Chapter 20; Chapter 21; Chapter 22; Chapter 23; Chapter 24; Copyright"]
[null,null,null,"Sommario/riassunto","Jane Austen's classic novel about a second chance at love Anne Elliot is a perfect catch. Born to a landed family, she's observant and intelligent. When Anne came of age, she accepted a proposal from the ambitious officer Frederick Wentworth. Unfortunately, Wentworth's modest means made him a poor choice for the Elliot family, and Anne was persuaded to call off the engagement. One refused marriage and nearly a decade later, Anne has not forgotten about Wentworth. Little does she know that her fortune is about to change. When the Elliots make ill-advised investments and lose their money, they a"]
[null,"2.","Record Nr.",null,"UNINA9910968216303321"]
[null,null,"Autore",null,"Patterson James G"]
[null,null,"Titolo",null,"Benchmarking basics : looking for a better way / / James G. Patterson"]
[null,null,"Pubbl/distr/stampa",null,"Menlo Park, Calif., : Crisp Publications, c1996"]
[null,null,"ISBN",null,"1-4175-2428-6"]
[null,null,"Descrizione fisica",null,"1 online resource (94 p.)"]
[null,null,"Collana",null,"A Fifty-Minute series book"]
[null,null,"Disciplina",null,"658.5/62"]
[null,null,"Soggetti",null,"Benchmarking (Management)"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Description based upon print version of record."]
[null,null,null,"Nota di bibliografia","Includes bibliographical references (p. 73-74)."]
[null,null,"Nota di contenuto",null,"\"\"TITLE\"\"; \"\"COPYRIGHT\"\"; \"\"PREFACE\"\"; \"\"ABOUT THE AUTHOR\"\"; \"\"ACKNOWLEDGMENTS\"\"; \"\"CONTENTS\"\"; \"\"INTRODUCTION\"\"; \"\"SECTION I Benchmarking: What About It?\"\"; \"\"OBJECTIVES\"\"; \"\"WHAT IS BENCHMARKING?\"\"; \"\"Understanding Benchmarking: The First Steps\"\"; \"\"THE ORIGINS OF BENCHMARKING\"\"; \"\"WHY USE BENCHMARKING?\"\"; \"\"DEFINE YOUR BENCHMARKING OBJECTIVES\"\"; \"\"Xerox: A Case in Point\"\"; \"\"Xerox Benchmarking Partners\"\"; \"\"OTHER SUCCESSFUL BENCHMARKERS\"\"; \"\"STATOIL: SUCCESSFUL BENCHMARKING IN EUROPE\"\"; \"\"A European Benchmarking Success Story\"\"; \"\"An Historical Example\"\""]
[{"$nulls":4},"\"\"CASE STUDY: A Creative Solution\"\"\"\"SECTION II Why Benchmarking?\"\"; \"\"WHAT ARE THE BENEFITS TO BENCHMARKING?\"\"; \"\"OBJECTIONS TO BENCHMARKING\"\"; \"\"Should You Benchmark?\"\"; \"\"Convincing Your Boss\"\"; \"\"SECTION III Types of Benchmarking\"\"; \"\"SIX TYPES OF BENCHMARKING\"\"; \"\"Convincing Your Competitor\"\"; \"\"DECIDING WHAT KIND IS BEST FOR YOU\"\"; \"\"Internal Benchmarking\"\"; \"\"Competitive Benchmarking\"\"; \"\"Collaborative Benchmarking\"\"; \"\"Shadow Benchmarking\"\"; \"\"Functional Benchmarking\"\"; \"\"World-Class Benchmarking\"\"; \"\"Applying Benchmarking\"\"; \"\"GOING IT ALONE OR USING A CONSULTANT\"\""]
[{"$nulls":4},"\"\"BENCHMARKING FOR INDIVIDUALS\"\"\"\"Important Questions to Ask\"\"; \"\"BENCHMARKING FOR SERVICE ORGANIZATIONS\"\"; \"\"SECTION IV Ready, Set, Go!\"\"; \"\"BEFORE YOU START TO BENCHMARK\"\"; \"\"Are You Ready to Benchmark?\"\"; \"\"What You Should Benchmark\"\"; \"\"Business Process Rankings\"\"; \"\"Benchmarking Trends\"\"; \"\"LEARNING TO BENCHMARK: THE PDCA CYCLE\"\"; \"\"BENCHMARKING WITH THE PDCA CYCLE\"\"; \"\"EXERCISE: Benchmarking Partner Criteria Matrix\"\"; \"\"BENCHMARKING ACTION PLAN CHECKLIST\"\"; \"\"PDCA Benchmarking Step-by-Step\"\"; \"\"THE ETHICS OF "]
[{"$nulls":4},"BENCHMARKING\"\"; \"\"SOLUTIONS TO COMMON BENCHMARKING MISTAKES\"\""]
[{"$nulls":4},"\"\"Mistake 1: Lack of Leadership\"\"\"\"Mistake 2: Picking the Wrong People for Your Benchmarking Team\"\"; \"\"Mistake 3: Failing to Consider Strategic Long-Term Objectives\"\"; \"\"Mistake 4: Too Many People on the Team\"\"; \"\"Mistake 5: Teams Taking on Too Much\"\"; \"\"Mistake 6: Leadership Underestimates Time Commitments\"\"; \"\"Mistake 7: Picking the Wrong Benchmarking Partners\"\"; \"\"Mistake 8: Assuming Every Project Needs a Site Visit\"\"; \"\"Mistake 9: Management Failing to Inspect Benchmarking Results\"\"; \"\"Mistake 10: Failing to Identify Targets in Advance\"\"; \"\"Mistake 11: Collecting Too Much Data\"\""]
[{"$nulls":4},"\"\"Mistake 12: Focusing on Numerical Targets Rather Than the Process\"\"\"\"BENCHMARKING QUICK CHECK\"\"; \"\"BENCHMARKING REVIEW\"\"; \"\"IN CONCLUSION\"\"; \"\"SECTION V Appendix\"\"; \"\"QUALITY AND BENCHMARKING REFERENCES\"\"; \"\"World Wide Web (WWW) Pages of Interest\"\"; \"\"Usenet Groups of Interest\"\"; \"\"THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD CRITERIA\"\"; \"\"THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD CRITERIA\"\"; \"\"The Four Elements\"\"; \"\"1995 BALDRIGE AWARD EXAMINATION CRITERIAâ€?ITEM LISTING\"\""]
[null,null,null,"Sommario/riassunto","This book will teach you how benchmarking is used to improve performance, set quality objectives, and identify and adapt to best processes. Most of us routinely use benchmarking--to measure, match, compare, evaluate--all to establish a standard of what we believe is best. However, the critical elements of our customersa expectations and requirements are often missing. This book adds those elements into the process, and demonstrates six other types of benchmarking, while helping you decide which method will suit your needs."]