{"text_format":"2","workbook":"xls","n_sheets":1,"sheets":["report2"],"not_rendered":{"charts":0,"images":0,"macros":0,"external_links":1,"defined_names":2,"comments":0,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"run_cost":"one","rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900","formulas":"cached_only"}

{"sheet":"report2","index":0,"n_rows":28,"n_cols":5,"rows_kept":28,"cut":false,"hidden":false,"merged":[[0,2,0,3],[0,4,0,5],[1,2,1,3],[1,4,1,5],[2,2,2,3],[2,4,2,5],[3,2,3,3],[4,2,4,3],[5,2,5,3],[6,2,6,3],[7,2,7,3],[8,2,8,3],[9,2,9,3],[10,2,10,3],[11,2,11,3],[13,2,13,3],[13,4,13,5],[14,2,14,3],[14,4,14,5],[15,2,15,3],[17,2,17,3],[18,2,18,3],[19,2,19,3],[20,2,20,3],[22,2,22,3],[23,2,23,3],[25,2,25,3]],"flags":["formulas_cached_only"]}
[null,"1.","Record Nr.",null,"UNISA990005783220203316"]
[null,null,"Autore",null,"SBRESCIA, Vincenzo Mario"]
[null,null,"Titolo",null,"I servizi di media audiovisivi nel mercato europeo della radiotelevisione : il nuovo quadro della regolazione tra il diritto interno e il diritto dell'Unione europea Vincenzo Mario Sbrescia / Vincenzo Mario Sbrescia ; prefazione di Corrado Calabrò postfazione di Roberto Miccù ; a cura di Francesca Angelini, Marco Benvenuti, Angelo Schillaci"]
[null,null,"Pubbl/distr/stampa",null,"Napoli : Jovene, 2010"]
[null,null,"ISBN",null,"978-88-243-2106-8"]
[null,null,"Descrizione fisica",null,"X, 412 p. ; 24 cm"]
[null,null,"Collana",null,"Pubblicazioni del Dipartimento di diritto dell'economia / Università degli studi di Roma La Sapienza ; 26"]
[null,null,"Disciplina",null,"342.45082"]
[null,null,"Soggetti",null,"Immigrazione - Legislazione"]
[null,null,"Collocazione",null,"XXIV.3. Coll. 33/ 22"]
[null,null,"Lingua di pubblicazione",null,"Italiano"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,"2.","Record Nr.",null,"UNINA9910817765803321"]
[null,null,"Titolo",null,"ITIL®4 : Direct, Plan and Improve / / AXELOS Limited"]
[null,null,"Pubbl/distr/stampa",null,"Norwich, England : , : TSO (The Stationery Office), part of Williams Lea, , [2020]"]
[{"$nulls":4},"©2020"]
[null,null,"ISBN",null,"0-11-331645-3"]
[null,null,"Descrizione fisica",null,"1 online resource (161 pages)"]
[null,null,"Disciplina",null,"658.4038"]
[null,null,"Soggetti",null,"Information technology - Management - Examinations"]
[{"$nulls":4},"Information technology projects - Management - Examinations"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,"Nota di contenuto",null,"Intro -- Copyright Page -- Contents -- List of figures -- List of tables -- Foreword -- Preface -- About the ITIL 4 publications -- About the ITIL story -- ITIL Foundation recap -- Chapter 1: Introduction -- 1.1 Why direction, planning, and improvement matter -- 1.2 Direction -- 1.3 Planning -- 1.4 Improvement -- 1.5 The role of measurement and reporting -- 1.6 Direction, planning, and improvement of the ITIL SVS -- 1.7 Applying the guiding principles -- 1.8 alue, outcomes, costs, and risks in direct, plan, and improve -- 1.9 Direction, planning, and improvement for everyone -- Chapter 2: Strategy and direction -- 2.1 Strategy management -- 2.2 Defining the structures and methods used to direct behaviours and make decisions -- 2.3 The role of risk management in direction, planning, and improvement -- 2.4 Portfolio management: a key decision-making practice -- 2.5 Direction via governance, risk, and compliance -- 2.6 Summary -- Chapter 3: Assessment and planning -- 3.1 Basics of assessment -- 3.2 Basics of planning -- 3.3 Introduction to value stream mapping -- 3.4 Summary -- Chapter 4: Measurement and reporting -- 4.1 Basics of measurement and reporting -- 4.2 Types of measurements -- 4.3 Measurement and the four dimensions -- 4.4 Measurement of products and services -- 4.5 Summary -- Chapter 5: Continual improvement -- 5.1 Creating a continual improvement culture -- 5.2 Continual improvement of the service value chain and practices -- 5.3 Continual improvement in organizations -- 5.4 The continual improvement model -- 5.5 Using measurement and reporting in continual improvement -- 5.6 Summary -- Chapter 6: Communication and "]
[{"$nulls":4},"organizational change management -- 6.1 Basics of effective communication -- 6.2 Identifying and communicating with stakeholders -- 6.3 Basics of OCM -- 6.4 Summary -- Chapter 7: Developing a service value system."]
[{"$nulls":4},"7.1 Adopting the guiding principles -- 7.2 Centre of excellence for service management -- 7.3 The four dimensions of service management in the SVS -- 7.4 Summary -- Chapter 8: Bringing it together -- 8.1 Modern leadership -- 8.2 Using the guiding principles for direction, planning, and improvement -- 8.3 Summary -- Chapter 9: Conclusion -- The ITIL story -- End note: The ITIL story -- Further research -- Glossary -- Acknowledgements."]