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[null,"1.","Record Nr.",null,"UNINA9910809347603321"]
[null,null,"Autore",null,"Palmer Brien <1952->"]
[null,null,"Titolo",null,"Making change work : practical tools for overcoming human resistance to change / / Brien Palmer"]
[null,null,"Pubbl/distr/stampa",null,"Milwaukee, Wisconsin : , : ASQ Quality Press, , 2003"]
[{"$nulls":4},"©2004"]
[null,null,"ISBN",null,"1-63694-103-6"]
[{"$nulls":4},"1-63694-104-4"]
[{"$nulls":4},"600-00-4744-4"]
[null,null,"Descrizione fisica",null,"1 online resource (104 p.)"]
[null,null,"Disciplina",null,"658.4/06"]
[null,null,"Soggetti",null,"Organizational change"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Description based upon print version of record."]
[null,null,null,"Nota di bibliografia","Includes bibliographical references and index."]
[null,null,"Nota di contenuto",null,"Measure your organization's readiness for change -- Making change work: a model for overcoming human resistance to change -- Step 1: Leading change -- Why do this? -- Tools for leading change -- The team charter -- The calendar test -- Personal audit -- Adopting change roles -- Step 2: Creating a shared need -- Why do this? -- Tools for creating a shared need -- The cost of the status quo -- The business case for change -- Step 3: Shaping a vision -- Why do this? -- Tools for shaping a vision -- Describing success -- Key phrase exercise -- More of/less of exercise -- The elevator speech -- Step 4: Mobilizing commitment -- Why do this? -- Tools for mobilizing commitment -- Understanding and managing resistance -- Key constituents map -- Stakeholder analysis for change -- Technical-political-cultural analysis -- Developing an influence strategy -- Resolving differences and conflict -- Communicate effectively -- Step 5: Monitoring progress -- Why do this? -- Tools for monitoring progress -- Checkpoints for measurement systems -- Change process profile -- Force field analysis -- Step 6: Finishing the job -- Why do this? -- Tools for finishing the job -- Reinforcement through recognition and rewards -- Pilot runs -- Training -- Step 7: Anchoring change in systems and structures -- Why do this? -- Tools for anchoring the change in systems and structures -- Candidates for changed systems and structures -- Staffing and development needs -- Planning for integration -- Conclusion -- Bibliography and resources "]
[{"$nulls":4},"-- Customer feedback."]