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[null,"1.","Record Nr.",null,"UNINA990001127620403321"]
[null,null,"Autore",null,"Adler, Stephen L."]
[null,null,"Titolo",null,"Current Algebras and Applications to Particle Physics / Adler, Dashen"]
[null,null,"Pubbl/distr/stampa",null,"New York"]
[{"$nulls":4},"Amsterdam"]
[null,null,"Descrizione fisica",null,"Frontier in Phyiscs"]
[null,null,"Locazione",null,"MA1"]
[null,null,"Collocazione",null,"29-E-1"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,"2.","Record Nr.",null,"UNINA9910808663103321"]
[null,null,"Autore",null,"Esposito Angelo"]
[null,null,"Titolo",null,"Ten steps to ITSM success : a practitioner's guide to enterprise IT transformation / / Angelo Esposito, Timothy Rogers"]
[null,null,"Pubbl/distr/stampa",null,"Ely, Cambridgeshire : , : IT Governance Publishing, , 2013"]
[null,null,"ISBN",null,"1-299-46848-9"]
[{"$nulls":4},"1-84928-457-1"]
[null,null,"Edizione",null,"[1st edition]"]
[null,null,"Descrizione fisica",null,"1 online resource (291 p.)"]
[null,null,"Disciplina",null,"658.05"]
[null,null,"Soggetti",null,"Business enterprises - Information technology - Management"]
[{"$nulls":4},"Information technology - Management"]
[{"$nulls":4},"Organizational change - Management"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Description based upon print version of record."]
[null,null,null,"Nota di bibliografia","Includes bibliographical references."]
[null,null,"Nota di contenuto",null,"Cover; Title; Copyright; Foreword; Preface; About the Authors; Acknowledgments; Contents; Introduction; Who should read this book?; Chapter 1: Setting the Stage; Your Business Plan is done - now what?; Chapter 2: Inventory the Current Service Offering; Chapter 3: Validate the Current Service Model; Chapter 4: Establish an ITSM Steering Committee; Chapter 5: Define the Ideal Target State; Chapter 6: Create the IT Strategic and Tactical Plans; Vision and Mission Analysis; External environment; Industry environment; Internal Analysis, Culture and climate, Resources; Financial Analysis; SWOT"]
[{"$nulls":4},"Choice Action Plan; Roadmap; Chapter 7: Define Organizational Roles and Responsibilities; RACI chart and variations; Organizational change management; Chapter 8: Standardized Development Approach; The first tier; The second tier; The third tier; The fourth tier; Execution: Integrated Process Development Teams; Tools; Process Development Lifecycle; Chapter 9: Strategy and Planning; Strategy; Planning; Chapter 10: Logical and Physical Design; Logical Design; Suggested checkpoint; Physical Design; Chapter 11: Build and Test; Chapter 12: Conduct Service and Process Health Assessment"]
[{"$nulls":4},"Process Goals and Objectives Process Ownership; Process Repeatability; Roles and Responsibilities; Policy, Plans and Procedures; Process Performance Management; Operational Solutions Planning; Knowledge Transfer and Documentation; Chapter 13: Analysis and Deployment; Analysis and next steps; Deployment; Chapter 14: Operation and "]
[{"$nulls":4},"Sustainment; Operation and Sustainment; Chapter 15: Balanced Scorecard and Continual Improvement; IT Balanced Scorecard; Continual Improvement; Chapter 16: Putting it all Together; What now?; Monday morning, 9:00 a.m; Appendix A: Business Plan Template; References"]
[{"$nulls":4},"ITG Resources"]
[null,null,null,"Sommario/riassunto","Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations."]