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[null,"1.","Record Nr.",null,"UNINA9910788059203321"]
[null,null,"Autore",null,"Kureemun Baboo"]
[null,null,"Titolo",null,"Your customers' perception of quality : what it means to your bottom line and how to control it / / by Baboo Kureemun and Robert Fantina"]
[null,null,"Pubbl/distr/stampa",null,"Boca Raton, FL : , : Productivity Press, an imprint of Taylor and Francis, , 2011"]
[null,null,"ISBN",null,"0-429-25217-X"]
[{"$nulls":4},"1-4398-4582-4"]
[{"$nulls":4},"1-4398-4581-6"]
[{"$nulls":4},"1-4398-9123-0"]
[null,null,"Edizione",null,"[1st edition]"]
[null,null,"Descrizione fisica",null,"1 online resource (216 pages) : illustrations"]
[null,null,"Collana",null,"Productivity Press Book"]
[null,null,"Disciplina",null,"658.4/013"]
[null,null,"Soggetti",null,"Quality of products - Public opinion"]
[{"$nulls":4},"Consumers - Attitudes"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[{"$nulls":3},"Livello bibliografico","Monografia"]
[{"$nulls":3},"Nota di bibliografia","Includes bibliographical references."]
[null,null,"Nota di contenuto",null,"chapter 1 The Neglected Frontier of Quality in Today’s Qualitysphere -- chapter 2 Why Customers’ Perception of Quality Is So Important -- chapter 3 Demonstrating the Return on Investment in Customer Perception of Quality -- chapter 4 Garnering Support and Gaining Endorsement -- chapter 5 A Framework to Derive the Right Investments -- chapter 6 Managing a Journey of Continuous Improvement -- chapter 7 Metrics That Prove the Worth of the Initiatives -- chapter 8 Delivering a Capability to Sustain Customers’ Perception of Quality Function -- chapter 9 Common Hurdles That Plague Customers’ Perception of Quality Initiatives."]
[{"$nulls":3},"Sommario/riassunto","Providing the insight and tools needed to improve the perception your customers have about the quality of your product or service, Your Customers' Perception of Quality: What It Means to Your Bottom Line and How to Control It introduces a ground-breaking model for measuring the impact of quality perception on your bottom line. Allowing you to look at quality from an outside-in, truly customer-centric perspective, the authors pave a concrete connection between enhanced customer perception and increased profitability."]