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[null,"1.","Record Nr.",null,"UNINA9910283355703321"]
[null,null,"Autore",null,"Del Chiappa, Giacomo"]
[null,null,"Titolo",null,"La sostenibilità del turismo : prospettive di analisi e casi concreti / Giacomo Del Chiappa"]
[null,null,"Pubbl/distr/stampa",null,"Milano : FrancoAngeli, c2018"]
[null,null,"ISBN",null,"978-88-917-6904-6"]
[null,null,"Descrizione fisica",null,"194 p. ; 23 cm"]
[null,null,"Collana",null,"Gestione d'impresa"]
[null,null,"Disciplina",null,"338.4791"]
[null,null,"Locazione",null,"DECBC"]
[null,null,"Collocazione",null,"AZTUR34A"]
[{"$nulls":4},"AZTUR34B"]
[{"$nulls":4},"AZTUR34C"]
[null,null,"Lingua di pubblicazione",null,"Italiano"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,"2.","Record Nr.",null,"UNINA9910787945903321"]
[null,null,"Autore",null,"Rudd Colin"]
[null,null,"Titolo",null,"Problem manager : careers in IT service management / / Colin Rudd"]
[null,null,"Pubbl/distr/stampa",null,"Swindon, [England] : , : BCS The Chartered Institute for IT, , 2014"]
[{"$nulls":4},"©2014"]
[null,null,"ISBN",null,"1-78017-237-0"]
[{"$nulls":4},"1-78017-238-9"]
[null,null,"Edizione",null,"[1st edition]"]
[null,null,"Descrizione fisica",null,"1 online resource (241 p.)"]
[null,null,"Collana",null,"BCS Guides to IT Roles"]
[null,null,"Disciplina",null,"658.4038"]
[null,null,"Soggetti",null,"Information technology - Management"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Includes index."]
[null,null,null,"Nota di bibliografia","Includes bibliographical references and index."]
[null,null,"Nota di contenuto",null,"Cover; Copyright; CONTENTS; LIST OF FIGURES AND TABLES; AUTHOR; FOREWORD; ACKNOWLEDGEMENT; ABBREVIATIONS; GLOSSARY; 1 INTRODUCTION; 2 OVERVIEW OF THE MANAGEMENT OF PROBLEMS; INTRODUCTION TO SERVICE MANAGEMENT; INTRODUCTION TO PROBLEM MANAGEMENT; 3 THE ROLE OF PROBLEM MANAGER; PURPOSE OF THE ROLE; ATTRIBUTES, KNOWLEDGE AND SKILLS; SKILLS FRAMEWORK FOR THE INFORMATION AGE; ROLES AND RESPONSIBILITIES; INTERFACES AND DEPENDENCIES; 4 TOOLS, METHODS AND TECHNIQUES; IMPLEMENTATION, IMPROVEMENT TECHNIQUES AND PRACTICES; PROBLEM ANALYSIS METHODS AND TECHNIQUES"]
[{"$nulls":4},"PROBLEM CONTROL, MEASUREMENT AND REPORTING METHODSMAJOR PROBLEM REVIEWS; PROACTIVE PROBLEM MANAGEMENT; REVIEW AND AUDIT OF PROBLEM MANAGEMENT ACTIVITIES; USE OF PROBLEM MANAGEMENT TECHNIQUES; STANDARDS AND FRAMEWORKS; TOOLS; 5 CAREER PROGRESSION AND RELATED ROLES; 6 CASE STUDIES; CASE STUDY 1; CASE STUDY 2; APPENDICES; A1 A3 PROBLEM-SOLVING REPORT TEMPLATE; A2 RISK ASSESSMENT AND MANAGEMENT TABLE; A3 MAJOR PROBLEM REVIEW TEMPLATE; INDEX; Advert Page; Back Cover"]
[null,null,null,"Sommario/riassunto","Problem management is about finding permanent solutions to technical problems and recurring incidents in a business''s IT infrastructure. This practical book describes the problem manager role in depth including purpose, required skills and career progression. It also covers relevant tools, standards and frameworks."]