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[null,"1.","Record Nr.",null,"UNISA996209549203316"]
[null,null,"Autore",null,"Roberts-Phelps Graham"]
[null,null,"Titolo",null,"The concise guide to telephone tactics [[electronic resource] /] / Graham Roberts-Phelps"]
[null,null,"Pubbl/distr/stampa",null,"London, : Thorogood, c2004"]
[null,null,"ISBN",null,"1-280-23338-9"]
[{"$nulls":4},"9786610233380"]
[{"$nulls":4},"1-4237-2130-6"]
[{"$nulls":4},"1-85418-509-8"]
[null,null,"Descrizione fisica",null,"1 online resource (210 p.)"]
[null,null,"Disciplina",null,"651.73"]
[null,null,"Soggetti",null,"Telephone in business"]
[{"$nulls":4},"Business communication"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Description based upon print version of record."]
[null,null,"Nota di contenuto",null,"About the author; Look out for these!; Contents; PART ONE TELEPHONE TACTICS FOR CUSTOMER SATISFACTION; PART TWO GAINING APPOINTMENTS BY TELEPHONE; PART THREE ACHIEVING BETTER SALES RESULTS ON THE TELEPHONE"]
[null,null,null,"Sommario/riassunto","This is a comprehensive guide to using the telephone in business featuring numerous examples of best practice, how to use it for selling, gaining appointments and recovery of debt in a credit collection situation."]
[null,"2.","Record Nr.",null,"UNINA9910782185903321"]
[null,null,"Autore",null,"Sloan Elinor C (Elinor Camille), <1965->"]
[null,null,"Titolo",null,"Security and defence in the terrorist era [[electronic resource] ] : Canada and North America / / Elinor C. Sloan"]
[null,null,"Pubbl/distr/stampa",null,"Montréal, : McGill-Queen's University Press, c2005"]
[null,null,"ISBN",null,"1-282-86381-9"]
[{"$nulls":4},"9786612863813"]
[{"$nulls":4},"0-7735-7320-8"]
[null,null,"Descrizione fisica",null,"198 p"]
[null,null,"Collana",null,"Foreign Policy, Security and Strategic Studies ; ; 8"]
[null,null,"Disciplina",null,"355/.033071"]
[null,null,"Soggetti",null,"National security - Canada"]
[{"$nulls":4},"National security - United States"]
[{"$nulls":4},"Canada Defenses"]
[{"$nulls":4},"United States Defenses"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Includes index."]
[{"$nulls":4},"\"The Centre for Security and Foreign Policy Studies and the Raoul-Dandurand Chair of Strategic and Diplomatic Studies\"."]
[null,null,null,"Nota di bibliografia","Includes bibliographical references: p. [169]-183."]
[null,null,"Nota di contenuto",null,"Front Matter -- Contents -- Introduction -- Offence and Defence in the Terrorist Era -- The Nature of the Threat -- The Evolution of US Security and Defence Policy in the Post-Cold War Era -- Homeland Security -- Homeland Defence -- Space and Ballistic Missile Defence -- Military Requirements for Addressing Threats to the Homeland Abroad -- Canadian Security and Defence in the Terrorist Era -- Glossary -- Notes -- Bibliography -- Index"]
[null,null,null,"Sommario/riassunto","National security is one of the most contentious topics in public policy and politics and one of the most important for the twenty-first century. Since the terrorist attacks of 11 September 2001, security and defence have undergone such unprecedented overhauls that even recently implemented policies require reexamination. In this second edition of Security and Defence in the Terrorist Era, Elinor Sloan provides a significantly revised and updated analysis of developments in Canadian and American security and defence policy and notes where there are weaknesses that call for improvement. The author argues that since the Second World War Canada has assumed that potential threats will come from overseas rather than from within its borders. Security and Defence in the Terrorist Era shows that Canada's safety depends upon paying "]
[{"$nulls":4},"equal attention to threats at home and insists that we must consider the effect of climate change on the Arctic as seriously as terrorist threats and ballistic missile defence."]
[null,"3.","Record Nr.",null,"UNINA9910786096603321"]
[null,null,"Titolo",null,"Connecting social welfare policy to fields of practice [[electronic resource] /] / edited by Ira C. Colby, Catherine N. Dulmus, Karen M. Sowers"]
[null,null,"Pubbl/distr/stampa",null,"Hoboken, N.J., : Wiley, c2013"]
[null,null,"ISBN",null,"1-283-94136-8"]
[{"$nulls":4},"1-118-41928-6"]
[null,null,"Descrizione fisica",null,"1 online resource (314 p.)"]
[null,null,"Collana",null,"New York Academy of Sciences"]
[null,null,"Classificazione",null,"369.11"]
[{"$nulls":4},"361.973"]
[null,null,"Disciplina",null,"361.973"]
[null,null,"Soggetti",null,"Public welfare - United States"]
[{"$nulls":4},"Public health - United States"]
[{"$nulls":4},"United States Social policy"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Includes bibliographical references and indexes"]
[null,null,null,"Nota di bibliografia","Includes bibliographical references and indexes."]
[null,null,"Nota di contenuto",null,"Cover; Title Page; Copyright; Contents; Preface; About the Editors; Contributors; Chapter 1 Policy Practice; Introduction; Policy Practice; Preparation of the Practitioner; Assembling a Team; Identification, Definition, and Legitimization of the Problem; Selecting an Approach; Conducting an Analysis; Information About the History and Current Status of the Problem and Policy; Identification of the Norms and Values of the Voting Public; Recognition of the Political Alliances That Will Support or Oppose the Proposal"]
[{"$nulls":4},"Review of the Current System of Agencies That Compose the Service Delivery System Generation of an Alternative Solution or Alternative Solutions; Collection or Production of Appropriate Professional Analyses; Examination of Potential Unintended Consequences; Selection of an Alternative or Alternatives; Action Planning; Evaluating the Outcomes; Conclusion; Key Terms; Review Questions for Critical Thinking; Online Resources; References; Chapter 2 Social Welfare Policy and Politics; Introduction; Defining Social Welfare Policy; Defining Politics; Politics as Process"]
[{"$nulls":4},"Politics as Ideologies: Across the Spectrum of Right and Left Libertarians (Neoconservatism); Conservatism; Centrism; Liberalism; Social Democracy and Labor Parties; Socialism; Politics as Process: How to Have an Effect on Social Policy; Getting Involved; Understanding the "]
[{"$nulls":4},"Issue; Planning Advocacy; Advocating; Evaluating Advocacy; Ongoing Monitoring; Conclusion; Key Terms; Review Questions for Critical Thinking; Online Resources; References; Chapter 3 New Federalism, New Freedom, and States' Rights: The Uncertain and Fragmented Direction of Public Mental Health Policy in the United States"]
[{"$nulls":4},"Introduction The Epidemiology and Burden of Mental Illness; Unresolved Federalism in Mental Health Policy; States' Rights and Control of Mental Health Policy; Federal Encroachment in State Mental Health Policy and Services; National Mental Health Acts/Public Laws; Increases in Federal Financing; Presidential Commissions and Involvement in Mental Health Policy in the United States; Federal Lawsuits and Judicial Cases Against the States; The Declining Financial Health of State Governments: Implications for the Future of State Mental Health Policy; Key Terms"]
[{"$nulls":4},"Review Questions for Critical Thinking Online Resources; References; Chapter 4 Aging in the United States: Challenges to Social Policy and Policy Practice; Introduction; The Political/Moral Economy Context of Aging Societies; Changing Social Perceptions, Expectations, and Policies; Medicalization of Aging; Older Adults, Status, Roles, and Resources; Changing Perceptions of Older Adults and Social Welfare; Ageism and Age Discrimination; Recognition of Diversity in the Aging Population; Potential Role of Technology; Overview of Selected Policy and Services"]
[{"$nulls":4},"Income Issues in Late Life and Related Policies"]
[null,null,null,"Sommario/riassunto","Invaluable guidance and advice for creating positive change in social policy  Edited by a team of renowned experts, Connecting Social Welfare Policy to Fields of Practice features contributions from leaders in this field providing a variety of perspectives on different topics. This visionary guide equips social workers to proactively engage in policy practice to influence specific policies. Designed as a social welfare policy practice text for undergraduate and graduate students in social work programs, this book meets the Council on Social Work Education's (CSWE) Educa"]