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[null,"1.","Record Nr.",null,"UNINA9910782697203321"]
[null,null,"Autore",null,"Harris Philip R (Philip Robert), <1926->"]
[null,null,"Titolo",null,"20 reproducible assessment instruments for the new work culture [[electronic resource] /] / Philip R. Harris"]
[null,null,"Pubbl/distr/stampa",null,"Amherst, Mass., : HRD Press, c1995"]
[null,null,"ISBN",null,"1-59996-501-1"]
[null,null,"Descrizione fisica",null,"1 online resource (186 p.)"]
[null,null,"Disciplina",null,"658.4"]
[null,null,"Soggetti",null,"Organizational effectiveness - Measurement"]
[{"$nulls":4},"Personnel management"]
[{"$nulls":4},"Teams in the workplace"]
[{"$nulls":4},"Management"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Description based upon print version of record."]
[null,null,null,"Nota di bibliografia","Includes bibliographical references."]
[null,null,"Nota di contenuto",null,"Table of Contents; Prologue; Introduction; Part 1 Personal Assessment; 1 Human Resources Inventory; 2 Leadership Motivation Inventory; 3 Values Imprint Survey; 4 Quality of Life Index; 5 Relocation Preparation Index; 6 Change Inventory for Leaders; 7 Force Field Analysis Inventory; Part 2 Team Assessment; 8 Group Maturity Analysis; 9 Individual Behavior Analysis; 10 Team Performance Survey; 11 Team Synergy Analysis Inventory; Part 3 New Management Concepts for Supervisors; 12 High Performance Management Inventory (HPMI); 13 Management Communications Inventory"]
[{"$nulls":4},"14 Managing People Skills Inventory15 Intercultural Relations Inventory (IRI); 16 Inventory of Transformational Management Skills; Part 4 Organizational Assessment; 17 Organizational Culture Survey; 18 Organization Communication Analysis; 19 Organizational Roles and Relationships Inventory; 20 Organizational Meeting Management Planning Inventory; Epilogue"]
[null,null,null,"Sommario/riassunto","Areas covered include: the customer's first impression; customer paradigms; listening to the customer; finding out who the customer really is; how rumors get started and spread; the importance of telephone greeting messages; dealing with telephone tag; telephone communications; understanding what the customer really wants; characteristics of successful customer service; customer service diseases; developing your personal improvement plan; personalities of potential buyers; types of customers; customer complaints; tips for "]
[{"$nulls":4},"selling your product or service; positive and negative words; winning an"]