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[null,"1.","Record Nr.",null,"UNINA9910456936503321"]
[null,null,"Autore",null,"Shapiro Jeffrey R"]
[null,null,"Titolo",null,"ExamInsight for MCP / MCSE certification [[electronic resource] ] : Microsoft Windows 2000 directory services infrastructure exam 70-219 / / Jeffrey Shapiro"]
[null,null,"Pubbl/distr/stampa",null,"Friendswood, Tex., : TotalRecall Publications, c2003"]
[null,null,"ISBN",null,"0-585-47774-4"]
[{"$nulls":4},"1-59095-606-0"]
[null,null,"Descrizione fisica",null,"1 online resource (310 p.)"]
[null,null,"Soggetti",null,"Electronic data processing personnel - Certification"]
[{"$nulls":4},"Microsoft software - Examinations"]
[{"$nulls":4},"Directory services (Computer network technology) - Examinations"]
[{"$nulls":4},"Electronic books."]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Description based upon print version of record."]
[null,null,"Nota di contenuto",null,"\"\"Table of Contents\"\"; \"\"ExamInsight For Exam 70-219\"\"; \"\"About the Author\"\"; \"\"About the Book\"\"; \"\"Introduction\"\"; \"\"Certification Program\"\"; \"\"Exam Requirements\"\"; \"\"Chapter 1:  Analyzing Business Requirements\"\"; \"\"Getting Ready - Questions\"\"; \"\"Getting Ready - Answers\"\"; \"\"I Introduction\"\"; \"\"II Technical Terms and Enterprise Analysis Concepts\"\"; \"\"III Analyze Existing and  Planned Business Models\"\"; \"\"Analyze Company Model and Geographical Scope\"\"; \"\"A Regional Model\"\"; \"\"A National Model\"\"; \"\"An International Model\"\"; \"\"Business Models\"\"; \"\"A Subsidiary Model\"\""]
[{"$nulls":4},"\"\"The Branch Office Model\"\"\"\"Analyze Company Processes\"\"; \"\"The Information Flow Processes\"\"; \"\"The Communication Flow Processes\"\"; \"\"The Product and Service Life Cycles\"\"; \"\"The Decision-Making Processes\"\"; \"\"IV Analyze The Existing and  Planned Organizational Structures\"\"; \"\"Understand the Management Model\"\"; \"\"The Company Organization\"\"; \"\"The Departmental Model\"\"; \"\"The Project-based Model\"\"; \"\"The Product/Service-Based Model\"\"; \"\"The Cost-Center Model\"\"; \"\"Analyzing Business Relationships\"\"; \"\"The Vendor Relationships\"\"; \"\"The Partner Relationships\"\"; \"\"The Customer Relationships\"\""]
[{"$nulls":4},"\"\"Acquisition Plans\"\"\"\"V Analyze Factors that  Influence Company Strategies\"\"; \"\"Identify Company Priorities\"\"; \"\"Identify The Projected "]
[{"$nulls":4},"Growth and Growth Strategy\"\"; \"\"Identify Relevant Laws and Regulations\"\"; \"\"Identify The Company's Tolerance For Risk\"\"; \"\"Identify The Total Cost Of Operations\"\"; \"\"VI Analyze the Structure of IT Management\"\"; \"\"Type Of Administration\"\"; \"\"The Centralized Management Model\"\"; \"\"The Decentralized Management Model\"\"; \"\"Funding Model\"\"; \"\"Outsourcing\"\"; \"\"Decision-making Process\"\"; \"\"Change-management Process\"\"; \"\"VII Chapter 1: Summary\"\""]
[{"$nulls":4},"\"\"VIII Chapter 1: Post Assessment\"\"\"\"Case Study1:  Rocky Mountain School of Music\"\"; \"\"Case 1: Questions\"\"; \"\"Chapter 2:  Analyzing Technical Requirements\"\"; \"\"Getting Ready - Questions\"\"; \"\"Getting Ready - Answers\"\"; \"\"I Introduction\"\"; \"\"II Evaluate the Company's Existing and  Planned Technical Environment\"\"; \"\"Analyze Company Size, User and Resource Distribution\"\"; \"\"Assess Geographic Location of Worksites and Remote Sites\"\"; \"\"Assess Net Available Bandwidth\"\"; \"\"Analyze Performance Requirements\"\"; \"\"Analyze Data and System Access Patterns\"\"; \"\"Analyze Network Roles and Responsibilities\"\""]
[{"$nulls":4},"\"\"Analyze Security Considerations\"\"\"\"III Analyze the Active Directory\"\"; \"\"On Existing and Planned Technical Environments\"\"; \"\"Assess Existing Systems and Applications\"\"; \"\"Identify Existing and Planned Upgrades and Rollouts\"\"; \"\"Analyze Technical Support Structure\"\"; \"\"Analyze Existing and Planned Network and Systems Management\"\"; \"\"IV Business Requirements for Client Computer Desktop Management\"\"; \"\"Analyze End-User Work Needs\"\"; \"\"Identify Technical Support Needs For End-Users\"\"; \"\"Establish The Required Client Computer Environment\"\"; \"\"V Chapter 2: Summary\"\""]
[{"$nulls":4},"\"\"VI Chapter 2: Post Assessment\"\""]
[null,"2.","Record Nr.",null,"UNINA9910779405703321"]
[null,null,"Autore",null,"Payne Adrian"]
[null,null,"Titolo",null,"Strategic customer management : integrating relationship marketing and CRM / / Adrian Payne, Pennie Frow [[electronic resource]]"]
[null,null,"Pubbl/distr/stampa",null,"Cambridge : , : Cambridge University Press, , 2013"]
[null,null,"ISBN",null,"1-107-23505-7"]
[{"$nulls":4},"1-107-32675-3"]
[{"$nulls":4},"1-107-33651-1"]
[{"$nulls":4},"1-107-33485-3"]
[{"$nulls":4},"1-107-33319-9"]
[{"$nulls":4},"1-107-25542-2"]
[{"$nulls":4},"1-139-05741-3"]
[{"$nulls":4},"1-299-40890-7"]
[{"$nulls":4},"1-107-33568-X"]
[null,null,"Descrizione fisica",null,"1 online resource (xvi, 529 pages) : digital, PDF file(s)"]
[null,null,"Classificazione",null,"BUS058000"]
[null,null,"Disciplina",null,"658.8/12"]
[null,null,"Soggetti",null,"Customer relations - Management"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Title from publisher's bibliographic system (viewed on 05 Oct 2015)."]
[null,null,null,"Nota di bibliografia","Includes bibliographical references and index."]
[null,null,"Nota di contenuto",null,"Introduction -- Relationship marketing -- Customer relationship management: Key processes -- Strategic customer management implementation."]
[null,null,null,"Sommario/riassunto","Relationship marketing and customer relationship management (CRM) can be jointly utilised to provide a clear roadmap to excellence in customer management: this is the first textbook to demonstrate how it can be done. Written by two acclaimed experts in the field, it shows how an holistic approach to managing relationships with customers and other key stakeholders leads to increased shareholder value. Taking a practical, step-by-step approach, the authors explain the principles of relationship marketing, apply them to the development of a CRM strategy and discuss key implementation issues. Its up-to-date coverage includes the latest developments in digital marketing and the use of social media. Topical examples and case studies from around the world connect theory with global practice, making this an ideal text for both students and practitioners keen to keep abreast of changes in this fast-moving field."]