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[null,"1.","Record Nr.",null,"UNINA9910777324303321"]
[null,null,"Autore",null,"Chowdhury Gobinda"]
[null,null,"Titolo",null,"Digital reference service [[electronic resource] /] / Gobinda Chowdhury"]
[null,null,"Pubbl/distr/stampa",null,"Bradford, England, : Emerald Group, c2004"]
[null,null,"ISBN",null,"1-280-51534-1"]
[{"$nulls":4},"9786610515349"]
[{"$nulls":4},"1-84544-394-2"]
[null,null,"Descrizione fisica",null,"1 online resource (72 p.)"]
[null,null,"Collana",null,"Library Review. No. 1 ; ; Vol. 53"]
[null,null,"Disciplina",null,"025.5"]
[{"$nulls":4},"025.524"]
[null,null,"Soggetti",null,"Electronic reference services (Libraries)"]
[{"$nulls":4},"Digital libraries"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Description based upon print version of record."]
[null,null,"Nota di contenuto",null,"Contents; Abstracts & keywords; Abstracts & keywords French; Abstracts & keywords German; Guest editorial; Evaluation of two library-based and one expert reference service on the Web; Digital reference services: how do the library-based services compare with the expert services?; How good are the free digital reference services? A comparison of library-based and expert services; Digital reference services for young library users: a comparison of four services"]
[{"$nulls":4},"Call centres for enhanced reference services: a comparison of selected library call centres and the Reference Point at National Library of SingaporeDigital reference services: a snapshot of the current practices in Scottish libraries; ''Beyond the virtual shore'': an Australian digital reference initiative with a global dimension; Book reviews; Note from the publisher"]
[null,null,null,"Sommario/riassunto","It has become increasingly common for libraries to provide a reference service which operates via e-mail or through online forms. This paper compares the performance of three digital reference services available on the World Wide Web, namely, AllExperts, Ask a Librarian, and Internet Public Library (a fourth service, Ask Bob, was included initially but eventually excluded). The online digital reference/''expert'' services are generally very effective; most provide an answer within three days, and include suggestions for sources of further information. Although the general response rate from al"]