{"text_format":"2","workbook":"xls","n_sheets":1,"sheets":["report2"],"not_rendered":{"charts":0,"images":0,"macros":0,"external_links":1,"defined_names":2,"comments":0,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"run_cost":"one","rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900","formulas":"cached_only"}

{"sheet":"report2","index":0,"n_rows":38,"n_cols":5,"rows_kept":38,"cut":false,"hidden":false,"merged":[[0,2,0,3],[0,4,0,5],[1,2,1,3],[1,4,1,5],[2,2,2,3],[2,4,2,5],[3,2,3,3],[4,2,4,3],[5,2,5,3],[6,2,6,3],[7,2,7,3],[8,2,8,3],[9,2,9,3],[11,2,11,3],[11,4,11,5],[12,2,12,3],[12,4,12,5],[13,2,13,3],[13,4,13,5],[14,2,14,3],[15,2,15,3],[17,2,17,3],[18,2,18,3],[19,2,19,3],[22,2,22,3],[25,2,25,3],[26,2,26,3],[30,2,30,3]],"flags":["formulas_cached_only"]}
[null,"1.","Record Nr.",null,"UNISA990000244630203316"]
[null,null,"Autore",null,"Peters, Glen"]
[null,null,"Titolo",null,"Benchmarking customer service / Glen Peters"]
[null,null,"Pubbl/distr/stampa",null,"London : Pitman Publishing, copyr.1994"]
[null,null,"ISBN",null,"0-273-61069-4"]
[null,null,"Descrizione fisica",null,"VIII, 217 p. : ill. ; 23 cm"]
[null,null,"Disciplina",null,"658.562"]
[null,null,"Collocazione",null,"658. 562 PET"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,"2.","Record Nr.",null,"UNINA9910739426503321"]
[null,null,"Autore",null,"Duncan Christopher"]
[null,null,"Titolo",null,"Unite the Tribes : Leadership Skills for Technology Managers / / by Christopher Duncan"]
[null,null,"Pubbl/distr/stampa",null,"Berkeley, CA : , : Apress : , : Imprint : Apress, , 2013"]
[null,null,"ISBN",null,"9781430258735"]
[{"$nulls":4},"143025873X"]
[null,null,"Edizione",null,"[2nd ed. 2013.]"]
[null,null,"Descrizione fisica",null,"1 online resource (232 p.)"]
[null,null,"Disciplina",null,"330"]
[{"$nulls":4},"650"]
[{"$nulls":4},"658.4092"]
[null,null,"Soggetti",null,"Business"]
[{"$nulls":4},"Management science"]
[{"$nulls":4},"Business and Management, general"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Includes index."]
[null,null,null,"Nota di bibliografia","Includes bibliographical references and index."]
[null,null,"Nota di contenuto",null,"\"\"Contents\"\"; \"\"About the Author\"\"; \"\"Introduction\"\"; \"\"Chapter 1: The Myth of Absolute Power\"\"; \"\"Business Is War\"\"; \"\"Within and Without\"\"; \"\"True Power\"\"; \"\"The Good of the Company\"\"; \"\"Understanding Expectations\"\"; \"\"The Art of Stopping Conflict\"\"; \"\"Summary\"\"; \"\"Chapter 2: Building the Future\"\"; \"\"We Need Leaders\"\"; \"\"The Lowest Common Denominator\"\"; \"\"The Change Business\"\"; \"\"Life Fights Back\"\"; \"\"Why Good People Fail\"\"; \"\"A Cause We Can Believe In\"\"; \"\"Put On a Show\"\"; \"\"Summary\"\"; \"\"Chapter 3: Create an Invincible Empire\"\"; \"\"Learning from the Best\"\"; \"\"Management Styles\"\""]
[{"$nulls":4},"\"\"Good versus Evil\"\"\"\"Tribal Tendencies\"\"; \"\"Slaves, Drones, and Freedom\"\"; \"\"Lessons from the Past\"\"; \"\"Fast Forward\"\"; \"\"Summary\"\"; \"\"Chapter 4: Vision\"\"; \"\"Picture the End Result in Fine Detail\"\"; \"\"Plan like Youâ€?re Going to Live Forever\"\"; \"\"Anticipate How People Will React\"\"; \"\"Know the Character of Your Leaders and Allies\"\"; \"\"Be Completely Prepared before Unveiling Your Ideas\"\"; \"\"Give People a Reason to Care About Your Vision\"\"; \"\"Present Practical Benefits for Long-Term Goals\"\"; \"\"Integrate Short-Term Solutions into the Larger Effort\"\"; \"\"Show How to Get There from Here\"\""]
[{"$nulls":4},"\"\"Win the War, Not the Battle\"\"\"\"Summary\"\"; \"\"Chapter 5: Leadership\"\"; \"\"Show How Personal Efforts Map to Tangible Rewards\"\"; \"\"Build a Sense of Ownership in the Cause\"\"; \"\"Reward Every Person Who Contributes to "]
[{"$nulls":4},"Success\"\"; \"\"Swiftly Remove Those Who Work against the Common Good\"\"; \"\"Shield Your People So That They Can Be Brilliant\"\"; \"\"Know the Work That You Lead\"\"; \"\"Be One of Your People\"\"; \"\"Lead the Charge Personally\"\"; \"\"Give the Credit to Those Who Did the Work\"\"; \"\"Take the Blame Yourself\"\"; \"\"Summary\"\"; \"\"Chapter 6: Organization\"\""]
[{"$nulls":4},"\"\"Make It Easy for Good Ideas to Reach Decision Makers\"\"\"\"Resist Complexity That Brings No Tangible Benefit\"\"; \"\"Eliminate Unnecessary Layers\"\"; \"\"Use and Publicize a Common Language\"\"; \"\"Build Clear and Simple Lines of Communication\"\"; \"\"Make Each Unit Aware of â€?â€?What All Others Are Doing\"\"; \"\"Maintain an Explicit Chain of Responsibility\"\"; \"\"Give Leaders at Every Level Power and Autonomy\"\"; \"\"Design Rules That Can Be Broken\"\"; \"\"Never Create a Foolproof System\"\"; \"\"Summary\"\"; \"\"Chapter 7: Mobility\"\"; \"\"Foster a Culture of Mobility\"\"; \"\"Be Quick on Your Feet or Be a Target\"\""]
[{"$nulls":4},"\"\"See Trouble Coming and Be Gone Before It Arrives\"\"\"\"Be In and Out before the Enemy Knows What Hit Them\"\"; \"\"Maintain Flexible Structures\"\"; \"\"Build a Collection of Small, Fast Units\"\"; \"\"Have an Approach for All Seasons\"\"; \"\"Keep an Eye on Your Supplies\"\"; \"\"Continually Look for New Pursuits\"\"; \"\"Never Leave One of Your People Behind\"\"; \"\"Summary\"\"; \"\"Chapter 8: Competitiveness\"\"; \"\"Focus on a Common Enemy\"\"; \"\"Harness Internal Power Struggles\"\"; \"\"Be Bold with the Enemy but Humble with Each Other\"\"; \"\"Sharpen Skill s through Frequent Games\"\""]
[{"$nulls":4},"\"\"Glorify All Who Compete, Not Just the Champions\"\""]
[null,null,null,"Sommario/riassunto","Every day, customers see the results of companies where fiefdoms have formed and silos create divisional or departmental strife: poor sales and profits, and lackluster products. It’s not hard to see that such companies are headed for an early grave.   Regardless of the manner in which company fractures manifest themselves, tech leaders must find a way to rid their workplaces of the divisions that threaten to undermine their company’s productivity, profits, and survival. That’s why, in Unite the Tribes: Leadership Skills for Technology Managers, Christopher Duncan, bestselling author of The Career Programmer, provides corporate leaders with a ten-point plan for joining their company’s divided ranks together in a way that helps employees achieve their goals while also accomplishing those of the company.   Using the metaphors of the company as empire and the groups that form within companies as tribes, Duncan explains that the formation of tribes within an empire is unavoidable. After all, regardless of the situation in which they find themselves, human beings are social creatures who align themselves with those whose goals and motivations match their own. That’s why the accountants hang together in the break room, while developers talk shop and geek culture in a watering hole down the street. Yet the job of leaders is to build a cohesive, powerful, and enduring empire by bringing all groups together in service to a shared, inspiring mission. And that goes double for tech companies, where breakthroughs create new landscapes on a daily basis. In Unite the Tribes, you will learn: How to build alliances and a spirit of unity across all levels of the  company to achieve higher employee morale, greater profits, and increased productivity. How to come up with strategies that win market share as well as the hearts and minds of your employees. How to manage conflict. Why self-interest rules the day and how knowing another’s wants and needs helps you achieve goals of your own. Unite the Tribes will show you, the visionary leader, how to establish an empire by convincing your tribes of a simple but crucial truth: Alone, you are weak and vulnerable. United, you are invincible.  ."]