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[null,"1.","Record Nr.",null,"UNINA9910679897903321"]
[null,null,"Autore",null,"Roberts-Phelps Graham"]
[null,null,"Titolo",null,"Telephone tactics / / Graham Roberts-Phelps"]
[null,null,"Pubbl/distr/stampa",null,"London : , : Thorogood, , 2002"]
[{"$nulls":4},"©1999"]
[null,null,"ISBN",null,"1-85418-592-6"]
[null,null,"Descrizione fisica",null,"1 online resource (222 p.)"]
[null,null,"Disciplina",null,"651.73"]
[null,null,"Soggetti",null,"Telephone etiquette"]
[{"$nulls":4},"Telephone in business"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Description based upon print version of record."]
[null,null,"Nota di contenuto",null,"Introduction; Remember!; Contents; Section 1: Telephone tactics for customer satisfaction; The telecommunications revolution; Creating a positive impression; Master the basics; Effective telephone guidelines; Advanced telephone rapport; Structuring a telephone call; Telephone skills assessment; Gathering information - key skills; Turning customer problems into opportunities; Confirming - key skills; Difficult situations - key skills; Dealing with angry customers; Assertiveness on the telephone; Telephone skills - best practise summary; Customer service - application assignments"]
[{"$nulls":4},"Section 2: Gaining appointments by telephoneThe importance of proactive prospecting; Sales is a numbers game; The most important step in the sales process; Ten top tips on making appointments; Making appointments: planning and preparation; Getting past gatekeepers; How to structure a call; Cold-calling blues; 'Warm-calling': A three-step method to increase your sales; Ideal appointment times; Example call; Prospect tracking; Appointments - application assignments; Section 3: Achieving better sales results on the telephone; How to get even better sales results; Customer focus"]
[{"$nulls":4},"Selling and customer serviceAn introduction to selling on the telephone; Structuring a sales call; Preparation, organisation and planning; Converting incoming calls into sales; Outgoing calls - working a list; Personal organisation; Voice projection; The sales call; The voice that sells; Telephone sales questioning techniques; Features and benefits (FAB); Developing FAB statements; People buy for different reasons; Handling objections and questions; Overcoming objections; "]
[{"$nulls":4},"Closing the sale; Ending the call; Telephone selling - application assignments; Section 4: Credit collection by telephone"]
[{"$nulls":4},"IntroductionCalculating the real cost of bad debts; Prevention is better than cure; Organising credit management; Types of question; Collection letters; Debt collection - application assignments"]
[null,null,null,"Sommario/riassunto","A comprehensive guide to using the telephone in business that features examples of best practice, and advice on how to use it for selling, gaining appointments and the recovery of debt in a credit collection situation."]
[null,"2.","Record Nr.",null,"UNINA9910254823103321"]
[null,null,"Titolo",null,"The Musical-Mathematical Mind : Patterns and Transformations / / edited by Gabriel Pareyon, Silvia Pina-Romero, Octavio A. Agustín-Aquino, Emilio Lluis-Puebla"]
[null,null,"Pubbl/distr/stampa",null,"Cham : , : Springer International Publishing : , : Imprint : Springer, , 2017"]
[null,null,"ISBN",null,"3-319-47337-9"]
[null,null,"Edizione",null,"[1st ed. 2017.]"]
[null,null,"Descrizione fisica",null,"1 online resource (XXIX, 345 p. 144 illus., 43 illus. in color.)"]
[null,null,"Collana",null,"Computational Music Science, , 1868-0305"]
[null,null,"Disciplina",null,"780.051"]
[null,null,"Soggetti",null,"Application software"]
[{"$nulls":4},"Music"]
[{"$nulls":4},"Mathematics"]
[{"$nulls":4},"Computer science—Mathematics"]
[{"$nulls":4},"Computer Appl. in Arts and Humanities"]
[{"$nulls":4},"Mathematics in Music"]
[{"$nulls":4},"Mathematics of Computing"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Nota di bibliografia","Includes bibliographical references at the end of each chapters."]
[null,null,"Nota di contenuto",null,"Introduction -- Extended Counterpoint Symmetries and Continuous Counterpoint -- A Survey of Applications of the Discrete Fourier Transform in Music Theory -- Gestures on Locales and Localic Topoi -- A Proposal for a Music Writing for the Visually Impaired -- Group Theory for Pitch Sequence Representation -- The Mechanics of Tipping Points -- Lexicographic Orderings of Modes and Morphisms -- Music of Quantum Circles -- Algebraic Combinatorics on Modes -- Proportion, Perception, Speculation -- Models and Algorithms for Music Generated by Physiological Processes -- Music, Expectation, and Information Theory -- Gestural Dynamics in Modulation: (Towards) A Musical String Theory -- The Sense of Subdominant: A Fregean Perspective on Music-Theoretical Conceptualization -- How Learned Patterns Allow Artist-Level Improvisers to Focus on Planning and Interaction During Improvisation -- Wooden Idiophones: Classification Through Phase Synchronization Analysis -- A Fuzzy Rule Model for High-Level Musical Features on Automated Composition Systems -- The Musical Experience Between Measurement and Computation -- Generic Additive Synthesis -- Dynamical Virtual Sounding Networks -- "]
[{"$nulls":4},"Melodic Pattern Segmentation of Polyphonic Music as a Set Partitioning Problem -- Diagrams, Games and Time (Towards the Analysis of Open Form Scores) -- On Minimal Change Musical Morphologies."]
[null,null,null,"Sommario/riassunto","This book presents a deep spectrum of musical, mathematical, physical, and philosophical perspectives that have emerged in this field at the intersection of music and mathematics. In particular the contributed chapters introduce advanced techniques and concepts from modern mathematics and physics, deriving from successes in domains such as Topos theory and physical string theory. The authors include many of the leading researchers in this domain, and the book will be of value to researchers working in computational music, particularly in the areas of counterpoint, gesture, and Topos theory."]