{"text_format":"2","workbook":"xls","n_sheets":1,"sheets":["report2"],"not_rendered":{"charts":0,"images":0,"macros":0,"external_links":1,"defined_names":1,"comments":0,"pivot_tables":0},"unopened":[],"bounds":{"document_bytes":16777216,"sheet_cells":100000,"run_cost":"one","rows_first":2000,"rows_last":500,"rows_between":2000,"halvings":0,"cell_chars":16384,"cell_head_chars":4096},"cells_cut":0,"cells_raw":0,"read":"whole","date_system":"1900","formulas":"cached_only"}

{"sheet":"report2","index":0,"n_rows":18,"n_cols":5,"rows_kept":18,"cut":false,"hidden":false,"merged":[[0,2,0,3],[0,4,0,5],[1,2,1,3],[1,4,1,5],[2,2,2,3],[2,4,2,5],[3,2,3,3],[4,2,4,3],[8,2,8,3],[9,2,9,3],[10,2,10,3],[12,2,12,3],[13,2,13,3],[16,2,16,3]],"flags":["formulas_cached_only"]}
[null,"1.","Record Nr.",null,"UNINA9910679309203321"]
[null,null,"Autore",null,"Roberts-Phelps Graham"]
[null,null,"Titolo",null,"The concise guide to telephone tactics [[electronic resource] /] / Graham Roberts-Phelps"]
[null,null,"Pubbl/distr/stampa",null,"London, : Thorogood, c2004"]
[null,null,"ISBN",null,"1-280-23338-9"]
[{"$nulls":4},"9786610233380"]
[{"$nulls":4},"1-4237-2130-6"]
[{"$nulls":4},"1-85418-509-8"]
[null,null,"Descrizione fisica",null,"1 online resource (210 p.)"]
[null,null,"Disciplina",null,"651.73"]
[null,null,"Soggetti",null,"Telephone in business"]
[{"$nulls":4},"Business communication"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Description based upon print version of record."]
[null,null,"Nota di contenuto",null,"About the author; Look out for these!; Contents; PART ONE TELEPHONE TACTICS FOR CUSTOMER SATISFACTION; PART TWO GAINING APPOINTMENTS BY TELEPHONE; PART THREE ACHIEVING BETTER SALES RESULTS ON THE TELEPHONE"]
[null,null,null,"Sommario/riassunto","This is a comprehensive guide to using the telephone in business featuring numerous examples of best practice, how to use it for selling, gaining appointments and recovery of debt in a credit collection situation."]