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[null,"1.","Record Nr.",null,"UNINA9910464317403321"]
[null,null,"Autore",null,"Baron Steve (J. Steve)"]
[null,null,"Titolo",null,"Service and service systems : provider challenges and directions in unsettled times / / Steve Baron, Philippa Hunter-Jones and Gary Warnaby"]
[null,null,"Pubbl/distr/stampa",null,"New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2014"]
[null,null,"ISBN",null,"1-60649-577-1"]
[null,null,"Edizione",null,"[First edition.]"]
[null,null,"Descrizione fisica",null,"1 online resource (164 p.)"]
[null,null,"Collana",null,"Service systems and innovations in business and society collection, , 2326-2699"]
[null,null,"Disciplina",null,"658.4056"]
[null,null,"Soggetti",null,"Crisis management"]
[{"$nulls":4},"Emergency management"]
[{"$nulls":4},"Disaster relief"]
[{"$nulls":4},"Human services"]
[{"$nulls":4},"Electronic books."]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Part of: 2014 digital library."]
[null,null,null,"Nota di bibliografia","Includes bibliographical references (pages 143-148) and index."]
[null,null,"Nota di contenuto",null,"1. Living in unsettled times -- 2. Schools of thought -- 3. Consumption adequacy -- 4. A service science perspective: urban service systems -- 5. Urban service systems in unsettled times -- 6. Impact, likelihood, and resilience: analyzing service system responses to unsettled times -- 7. Unsettled times: the case of the UK \"big freeze\" of 2010 -- 8. Bringing it altogether: purposeful proposals, challenges, and directions -- Notes -- References -- Index."]
[null,null,null,"Sommario/riassunto","Unsettled times can arise from a variety of causes, including environmental (e.g., earthquake), climatic (e.g., floods), economic (e.g., recession), social (e.g., illness), or political (e.g., civil unrest). They can result in citizens' loss of homes/possessions, jobs, health, or mobility. Citizens move from above the level of consumption adequacy, where their behaviors reflect long-term and higher-order needs, to below the level of consumption adequacy, where they are forced into a short-term focus on simple existence. In parallel, (service) organizations--utilities, transport, medical, cleaning, housing, education, broadcasting, national and local government-- may become ineffective or unavailable: in other words, beyond the means of a significant proportion of citizens. This book explores the effect of unsettled times "]
[{"$nulls":4},"on spatial service systems. It provides original insights for managers of service organizations (especially public services), policy makers, and service system researchers and students."]