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[null,"1.","Record Nr.",null,"UNINA9910461461003321"]
[null,null,"Autore",null,"Mastracci Sharon H. <1968->"]
[null,null,"Titolo",null,"Emotional labor and crisis response [[electronic resource] ] : working on the razor's edge / / Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman"]
[null,null,"Pubbl/distr/stampa",null,"Armonk, N.Y., : M.E. Sharpe, 2012"]
[null,null,"ISBN",null,"1-315-70486-2"]
[{"$nulls":4},"1-317-47213-6"]
[{"$nulls":4},"1-283-26896-5"]
[{"$nulls":4},"9786613268969"]
[{"$nulls":4},"0-7656-2520-2"]
[null,null,"Descrizione fisica",null,"1 online resource (193 p.)"]
[null,null,"Disciplina",null,"363.34068/1"]
[null,null,"Soggetti",null,"Public service employment - United States - Psychological aspects"]
[{"$nulls":4},"Crisis management - United States"]
[{"$nulls":4},"Electronic books."]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Description based upon print version of record."]
[null,null,null,"Nota di bibliografia","Includes bibliographical references and index."]
[null,null,"Nota di contenuto",null,"Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor."]
[null,null,null,"Sommario/riassunto","The authors of the award-winning Emotional Labor now investigate how that book's concepts are actually applied in public service delivery, focusing on crisis responders who work in the most emotionally demanding situations. Emotional Labor and Crisis Response goes inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/department spokespersons who are the initial faces of the organization and who deal with the public immediately following crises. The authors explore how these public servants interpret unwritten \"\"feeling rules,\"\" and how they"]
[null,"2.","Record Nr.",null,"UNINA9910146363803321"]
[null,null,"Titolo",null,"産業衛生学雑誌 [[サンギョウエイセイガクザッシ]]"]
[null,null,"Pubbl/distr/stampa",null,"Tōkyō, : Nihon Sangyō Eisei Gakkai"]
[null,null,"ISSN",null,"1349-533X"]
[null,null,"Descrizione fisica",null,"1 online resource"]
[null,null,"Soggetti",null,"Medicine, Industrial"]
[{"$nulls":4},"Industrial hygiene"]
[{"$nulls":4},"Occupational Diseases"]
[{"$nulls":4},"Occupational Exposure"]
[{"$nulls":4},"Occupational Health"]
[{"$nulls":4},"Occupational Medicine"]
[{"$nulls":4},"Periodical"]
[null,null,"Lingua di pubblicazione",null,"Giapponese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Periodico"]
[null,null,null,"Note generali","Issues for 1996- lack English title."]