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[null,"1.","Record Nr.",null,"UNINA9910457256503321"]
[null,null,"Autore",null,"Kador John"]
[null,null,"Titolo",null,"Effective apology [[electronic resource] ] : mending fences, building bridges, and restoring trust / / John Kador"]
[null,null,"Pubbl/distr/stampa",null,"San Francisco, : Berrett-Koehler Publishers, 2009"]
[null,null,"ISBN",null,"1-282-30062-8"]
[{"$nulls":4},"9786612300622"]
[{"$nulls":4},"1-60509-139-1"]
[null,null,"Edizione",null,"[1st ed.]"]
[null,null,"Descrizione fisica",null,"1 online resource (284 p.)"]
[null,null,"Collana",null,"A BK business book"]
[null,null,"Disciplina",null,"659.2"]
[null,null,"Soggetti",null,"Corporate image"]
[{"$nulls":4},"Apologizing"]
[{"$nulls":4},"Corporations - Public relations"]
[{"$nulls":4},"Business communication"]
[{"$nulls":4},"Crisis management"]
[{"$nulls":4},"Electronic books."]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Description based upon print version of record."]
[null,null,null,"Nota di bibliografia","Includes bibliographical references (p. 243-251) and index."]
[null,null,"Nota di contenuto",null,"The age of apology -- Why we apologize and what it accomplishes -- Recognition -- Responsibility -- Remorse -- Restitution -- Repetition -- When, where, and how to apologize -- How to accept (and reject) an apology -- Apology and forgiveness -- Obstacles to wholehearted apology -- The best apology possible : ten apology do's and don'ts -- Talking about apology : frequently asked questions -- What can I do now? Five apology practices."]
[null,null,null,"Sommario/riassunto","From JetBlue to Eliot Spitzer, John Edwards to Pete Rose, at some point everyone needs to know how to make an effective apology.  This is a survival guide for all of us who find a need to apologize in our business or professional work, either for ourselves or for our organizations.  It guides the reader through all aspects of making effective apologies in all situations."]