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[null,"1.","Record Nr.",null,"UNINA9910455207803321"]
[null,null,"Autore",null,"Minor Marianne"]
[null,null,"Titolo",null,"Preventing workplace violence [[electronic resource] ] : positive management strategies / / Marianne Minor"]
[null,null,"Pubbl/distr/stampa",null,"Menlo Park, Calif., : Crisp Publications, c1995"]
[null,null,"ISBN",null,"1-4175-2501-0"]
[null,null,"Descrizione fisica",null,"1 online resource (102 p.)"]
[null,null,"Collana",null,"A fifty-minute series book"]
[null,null,"Disciplina",null,"658.4/73"]
[null,null,"Soggetti",null,"Violence in the workplace - Prevention"]
[{"$nulls":4},"Employee crimes - Prevention"]
[{"$nulls":4},"Electronic books."]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","On cover: Providing a safe work environment."]
[null,null,"Nota di contenuto",null,"\"\"TITLE\"\"; \"\"COPYRIGHT\"\"; \"\"ABOUT THE AUTHOR\"\"; \"\"ABOUT THE SERIES\"\"; \"\"DISCLAIMER\"\"; \"\"CONTENTS\"\"; \"\"ACKNOWLEDGMENTS\"\"; \"\"About the Cover\"\"; \"\"INTRODUCTION\"\"; \"\"SECTION I Understanding Violence in the Workplace\"\"; \"\"DEFINITION OF WORKPLACE VIOLENCE\"\"; \"\"FACTS ABOUT WORKPLACE VIOLENCE\"\"; \"\"FACTORS LINKED WITH INCREASED WORKPLACE VIOLENCE\"\"; \"\"IDENTIFYING POTENTIALLY VIOLENT EMPLOYEES\"\"; \"\"PROFILE OF A POTENTIALLY VIOLENT EMPLOYEE\"\"; \"\"ASSESSING WARNING SIGNS\"\"; \"\"AGGRAVATING FACTORS\"\"; \"\"IS YOUR ORGANIZATION PREPARED?\"\"; \"\"SECTION II Violence Prevention Strategies\"\""]
[{"$nulls":4},"\"\"PREVENTING CRITICAL INCIDENTS IS CRUCIAL\"\"\"\"BEING PREPARED CAN MAKE A DIFFERENCE\"\"; \"\"The Role of Managers\"\"; \"\"Mistakes Managers Make in Assessing Violence Issues\"\"; \"\"ARE YOU AN EFFECTIVE CRISIS MANAGER?\"\"; \"\"THE ELEMENTS OF PREVENTION\"\"; \"\"YOUR CRISIS MANAGEMENT TEAM\"\"; \"\"MOBILIZE PROFESSIONAL ADVISORS\"\"; \"\"Acquiring Professional Help\"\"; \"\"Employee Assistance Programs\"\"; \"\"Assessment Professionals\"\"; \"\"Legal Assistance\"\"; \"\"CREATE A CRISIS MANAGEMENT PLAN\"\"; \"\"ESTABLISH A VIOLENCE-PREVENTION POLICY\"\"; \"\"KNOW YOUR EMPLOYMENT LAWS\"\"; \"\"A Word About Employment Laws\"\""]
[{"$nulls":4},"\"\"USE PROPER EMPLOYEE-SELECTION TECHNIQUES\"\"\"\"Hiring Practices Assessment\"\"; \"\"RECOGNIZE SIGNS OF TROUBLE\"\"; \"\"PROVIDE COACHING OR COUNSELLING\"\"; \"\"Definitions\"\"; \"\"Work Situations That May Require Coaching\"\"; \"\"Work Situations That May Require Counseling\"\"; \"\"Providing Effective Feedback\"\"; \"\"HOW TO GIVE EFFECTIVE FEEDBACK\"\"; "]
[{"$nulls":4},"\"\"POSITIVE FEEDBACK COMES IN MANY FORMS\"\"; \"\"Kinds of Reinforcement\"\"; \"\"Guidelines for Successful Coaching\"\"; \"\"Guidelines for Successful Counseling\"\"; \"\"NOW WHAT? WHEN COACHING AND COUNSELING FAIL\"\"; \"\"TAKE DISCIPLINARY ACTION\"\"; \"\"Definition\"\""]
[{"$nulls":4},"\"\"Required Steps in Disciplinary Action\"\"\"\"TERMINATION\"\"; \"\"MY ACTION PLAN\"\"; \"\"SECTION III Crisis Management\"\"; \"\"RECOGNIZE AND MOBILIZE\"\"; \"\"WHAT TO DO DURING A CRISIS\"\"; \"\"TEN PITFALLS TO AVOID DURING A CRITICAL INCIDENT\"\"; \"\"TIPS ON NONVERBAL COMMUNICATION\"\"; \"\"HELPING EMPLOYEES GET THROUGH THE TRAUMA\"\"; \"\"FACTS YOU SHOULD KNOW ABOUT TRAUMA\"\"; \"\"EMPLOYEE TRAUMA CHECKLIST\"\"; \"\"WHAT TO DO AFTER A CRITICAL INCIDENT\"\"; \"\"Address your Employeesâ€? Reactions\"\"; \"\"Address Your Managersâ€? Concerns\"\"; \"\"Gather Professional Support\"\"; \"\"Arrange for Proper Communication\"\""]
[{"$nulls":4},"\"\"Other Resources\"\""]