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[null,"1.","Record Nr.",null,"UNINA990006903300403321"]
[null,null,"Autore",null,"Grandis, Roberto"]
[null,null,"Titolo",null,"Gestire il disservizio : come trasformare eventi critici in fatti di qualità per la fidelizzazione del cliente / Roberto Grandis, Giuseppe Negro ; prefazione di Alberto Galgano"]
[null,null,"Pubbl/distr/stampa",null,"Milano : Il Sole 24 ore libri, 1997"]
[null,null,"ISBN",null,"88-7187-822-1"]
[null,null,"Descrizione fisica",null,"142 p. ; 23 cm"]
[null,null,"Disciplina",null,"658.562"]
[null,null,"Locazione",null,"FSPBC"]
[null,null,"Collocazione",null,"VI H 738"]
[null,null,"Lingua di pubblicazione",null,"Italiano"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,"2.","Record Nr.",null,"UNINA9910450348903321"]
[null,null,"Autore",null,"Gilligan Emma <1967, >"]
[null,null,"Titolo",null,"Defending human rights in Russia : Sergei Kovalyov, dissident and human rights commissioner, 1969-2003 / / Emma Gilligan"]
[null,null,"Pubbl/distr/stampa",null,"London ; ; New York : , : RoutledgeCurzon, , 2004"]
[null,null,"ISBN",null,"1-134-34850-9"]
[{"$nulls":4},"1-280-23159-9"]
[{"$nulls":4},"9786610231591"]
[{"$nulls":4},"0-203-34872-9"]
[null,null,"Descrizione fisica",null,"1 online resource (243 p.)"]
[null,null,"Collana",null,"BASEES/RoutledgeCurzon series on Russian and East European studies ; ; 11"]
[null,null,"Classificazione",null,"86.81"]
[null,null,"Disciplina",null,"323/.092"]
[{"$nulls":4},"B"]
[null,null,"Soggetti",null,"Human rights - Russia (Federation)"]
[{"$nulls":4},"Human rights - Soviet Union"]
[{"$nulls":4},"Human rights workers - Russia (Federation)"]
[{"$nulls":4},"Human rights workers - Soviet Union"]
[{"$nulls":4},"Electronic books."]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Simultaneously published in the USA and Canada."]
[null,null,null,"Nota di bibliografia","Includes bibliographical references (p. [236]-245) and index."]
[null,null,"Nota di contenuto",null,"Introduction -- Dissidentstvo -- The dissident nomenklatura -- The Supreme Soviet Human Rights Committee -- The Presidential Human Rights Commission -- The Chechen War 1994 - 1996 -- Troubling times."]
[null,null,null,"Sommario/riassunto","Sergei Kovalyov is a central figure in the struggle for human rights in Russia. He was a leading Soviet biology academic and, in the 1970s after becoming active in dissident circles, was arrested by the KGB, tried, imprisoned and subjected to internal exile. After his release, he continued to work for human rights, eventually becoming chairman of the Soviet Human Rights Committee and chairman of the Presidential Human Rights Commission, in which positions he was extremely influential in framing human rights provisions in post-Communist Russia. He subsequently took President Yeltsin to task for"]