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[null,"1.","Record Nr.",null,"UNISA990000158780203316"]
[null,null,"Autore",null,"Titchmarsh, E.C."]
[null,null,"Titolo",null,"Introduction to the theory of Fourier integrals / E.C. Titchmarsh"]
[null,null,"Pubbl/distr/stampa",null,"Oxford : Clarendon Press, 1948"]
[null,null,"Edizione",null,"[2nd ed]"]
[null,null,"Descrizione fisica",null,"VIII, 394 p. ; 24 cm"]
[null,null,"Disciplina",null,"515723"]
[null,null,"Collocazione",null,"515.723 TIT (A)"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,"2.","Record Nr.",null,"UNINA9910449671603321"]
[null,null,"Titolo",null,"New service paradigms [[electronic resource] ] : AMA SERVSIG Conference 2003 / / guest editors: Jay Kandampully and Raymond P. Fisk"]
[null,null,"Pubbl/distr/stampa",null,"[Bradford, England], : Emerald Group Pub., 2004"]
[null,null,"ISBN",null,"1-280-51545-7"]
[{"$nulls":4},"9786610515455"]
[{"$nulls":4},"1-84544-405-1"]
[null,null,"Descrizione fisica",null,"1 online resource (145 p.)"]
[null,null,"Collana",null,"Managing service quality ; ; v. 14, no. 2/3, 2004"]
[null,null,"Disciplina",null,"658.8"]
[{"$nulls":4},"658.812"]
[null,null,"Soggetti",null,"Customer services"]
[{"$nulls":4},"Customer relations"]
[{"$nulls":4},"Electronic books."]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Description based upon print version of record."]
[null,null,"Nota di contenuto",null,"Contents; Abstracts & keywords; Editorial; It's time to get to first principles in service design; Towards a better understanding of service excellence; The almost customer: a missed opportunity to enhance corporate success; Complaint management profitability: what do complaint managers know?; Customer clubs in a relationship perspective: a telecom case; An integrated framework for customer value and customer-relationshipmanagement performance: a customer-based perspective from China; Why customers stay: reasons and consequences of inertia in financial services"]
[{"$nulls":4},"Client valuation in private banking: results of a case study in SwitzerlandReconceptualizing customer perceived value: the value of time and place; ICT: the creation of value and differentiation in services; Value across fulfillment-product categories of Internet shopping; Service quality and marketing performance in business-to-business markets: exploring the mediating role of client satisfaction; Customer involvement in new service development: a conversational approach; Book reviews"]
[null,null,null,"Sommario/riassunto","Some organisations are becoming more concerned with delighting their customers than simply satisfying them. Yet despite an extensive literature on service quality and satisfaction little has been written "]
[{"$nulls":4},"about service excellence and how organisations can achieve delighted customers. The purpose of this exploratory but empirically based paper is to provide a definition of service excellence to help marketers and managers, where appropriate, design and deliver it. This paper is based on over 400 statements of excellent and poor service gathered from around 150 respondents. After categorising the"]
[null,"3.","Record Nr.",null,"UNINA9910462311103321"]
[null,null,"Titolo",null,"Epilepsy across the spectrum [[electronic resource] ] : promoting health and understanding / / Committee on the Public Health Dimensions of the Epilepsies, Board on Health Sciences Policy, Institute of Medicine of the National Academies ; Mary Jane England ... [et al.], editors"]
[null,null,"Pubbl/distr/stampa",null,"Washington, D.C., : National Academies Press, c2012"]
[null,null,"ISBN",null,"0-309-25953-3"]
[{"$nulls":4},"1-283-63624-7"]
[{"$nulls":4},"0-309-25507-4"]
[null,null,"Descrizione fisica",null,"1 online resource (569 p.)"]
[null,null,"Disciplina",null,"362.19685/3"]
[null,null,"Soggetti",null,"Epilepsy - United States"]
[{"$nulls":4},"Health education - United States"]
[{"$nulls":4},"Electronic books."]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Description based upon print version of record."]
[null,null,null,"Nota di bibliografia","Includes bibliographical references."]
[null,null,"Nota di contenuto",null,"\"\"Front Matter\"\"; \"\"Reviewers\"\"; \"\"Preface\"\"; \"\"Acknowledgments\"\"; \"\"Contents\"\"; \"\"Tables, Figures, and Boxes\"\"; \"\"Acronyms\"\"; \"\"Summary\"\"; \"\"1 Introduction\"\"; \"\"2 Surveillance, Measurement, and Data Collection\"\"; \"\"3 Epidemiology and Prevention\"\"; \"\"4 Health Care: Quality, Access, and Value\"\"; \"\"5 Health Professional Education\"\"; \"\"6 Quality of Life and Community Resources\"\"; \"\"7 Educating People with Epilepsy and Their Families\"\"; \"\"8 Public Education and Awareness\"\"; \"\"9 Next Steps and Recommendations\"\"; \"\"Appendix A: Workshop Agendas\"\"; \"\"Appendix B: IOM Data-Gathering Effort\"\""]
[{"$nulls":4},"\"\"Appendix C: Data on Specialized Epilepsy Centers: Report to the Institute of Medicine's Committee on the Public Health Dimensions of the Epilepsies\"\"\"\"Appendix D: Health Professionals Who Care for People with Epilepsy: Possible Roles and Relevant Boards and Organizations\"\"; \"\"Appendix E: Committee Biographies\"\""]
[null,"4.","Record Nr.",null,"UNISALENTO991003753539707536"]
[null,null,"Autore",null,"De Roberto, Federico"]
[null,null,"Titolo",null,"Come si ama / F. De Roberto"]
[null,null,"Pubbl/distr/stampa",null,"Torino : Roux e Viarengo, 1900"]
[null,null,"Descrizione fisica",null,"333 p. ; 18 cm"]
[null,null,"Disciplina",null,"858.912"]
[null,null,"Lingua di pubblicazione",null,"Italiano"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]