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[null,"1.","Record Nr.",null,"UNINA9910169658903321"]
[null,null,"Autore",null,"Chen Bide"]
[null,null,"Titolo",null,"Electronic engagement a guide for public sector managers"]
[null,null,"Pubbl/distr/stampa",null,"[Place of publication not identified], : ANU E Press, 2007"]
[null,null,"ISBN",null,"1-921313-09-9"]
[null,null,"Edizione",null,"[1st ed.]"]
[null,null,"Descrizione fisica",null,"1 online resource (122 pages)"]
[null,null,"Collana",null,"Australia and New Zealand School of Government (ANZSOG) Series"]
[null,null,"Disciplina",null,"658.45"]
[null,null,"Soggetti",null,"Commerce"]
[{"$nulls":4},"Business & Economics"]
[{"$nulls":4},"Business Communication"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Bibliographic Level Mode of Issuance: Monograph"]
[null,null,"Nota di contenuto",null,"Electronic Engagement: A Guide for Public Sector Managers -- Table of Contents -- Foreword -- Preface -- About the Author -- Acknowledgements -- 1. Introduction: An Information Age Democracy? -- 1.1. Who is this Guide For? -- 1.2. The Challenges of Engagement -- 1.2.1. An Expanding Policy Role for Public Sector Managers -- 1.3. The Information Society and its Implications -- 2. Definitions, Distinctions and Approaches to eEngagement -- 2.1. eDemocracy: A Conceptual Typology for Public Sector Managers -- 2.2. eEngagement as a Managerial Activity -- 2.3. Three Management Approaches -- 2.3.1. Active Listening -- 2.3.2. Cultivating -- 2.3.3. Steering -- 2.3.4. Relationship Between the Three Approaches -- 2.4. eEngagement and Electronic and Online Service Delivery -- 2.4.1. eGovernment Catalysts for eEngagement -- 2.4.2. Difficulties and Tensions -- 2.5. The Digital Divide: An Absolute Barrier? -- 2.5.1. Nature of the Divide -- 2.5.2. Implications of the Divide -- 2.5.3. Beyond the 'One Divide' -- 3. Designing the Right Approach -- 3.1. Key Decisions -- 3.1.1. What is the Issue(s)? -- 3.1.2. Who is the Audience(s)? -- 3.1.3. Consultation versus Collaboration -- 3.1.3.1. Implications of the Continuum -- 3.1.3.2. Reconceptualising Consultation and Collaboration -- 3.1.4. Setting Objectives -- 3.1.5. Degree of Interactivity -- 3.1.6. Choosing the Right Channel(s) -- 3.2. Concept Development Approach -- 3.3. Managing Identity Issues -- 3.3.1. Desirability of Identification -- 3.3.2. Technical Aspects of Identification -- 4. Implementation -- 4.1. Stakeholder Buy-in -- 4.2. Developing an Engagement Plan -- 4.3. Managing Technical Implementation -- 4.3.1. Determining the Software "]
[{"$nulls":4},"Feature Set -- 4.3.2. Who Governs? Technical, Administrative, or Political -- 4.3.3. Make or Buy? -- 4.3.3.1. Do we Need New Tools at All? -- 4.3.3.2. Purchase Point Considerations."]
[{"$nulls":4},"4.3.3.3. Proprietary versus Open Source -- 4.3.4. Low Tech versus High Tech -- 4.4. Generating Compelling Content -- 4.4.1. Compelling Content versus Eyecandy -- 4.5. Promotion and Recruitment -- 4.5.1. Conventional Advertising and Promotional Approaches -- 4.5.2. The Power of Social Networking (and its Limitations) -- 4.6. Managing Risk -- 4.6.1. Security -- 4.6.2. Moderation -- 5. Concluding the Process -- 5.1. The Importance of Evaluation -- 5.1.1. Approaching Evaluation for eEngagement -- 5.1.2. Pitfalls to Avoid -- 5.1.3. What to Consider in Effective Assessment -- 5.2. Closeout Processes -- 5.2.1. Document Process and Outcomes -- 5.2.2. Feedback -- 5.2.3. Feedback Over Time -- 5.2.4. No Closeout: The Eternal Community -- Further Reading -- Appendix A. Policy Cycle Engagement Model -- Appendix B. Catalogue of eEngagement Models."]
[null,null,null,"Sommario/riassunto","An engaging, provocative and thorough survey of available technologies and potential applications, this is a 'must read' for policy and program practitioners who are considering options for electronic engagement."]