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[null,"1.","Record Nr.",null,"UNINA9910142121103321"]
[null,null,"Autore",null,"Lindquist Evert A"]
[null,null,"Titolo",null,"Putting citizens first : engagement in policy and service delivery for the 21st century / / Evert A. Lindquist, Sam Vincent and John Wanna (eds.)"]
[null,null,"Pubbl/distr/stampa",null,"Canberra, : ANU Press, 2013"]
[{"$nulls":4},"Canberra : , : ANU E Press, , [2013]"]
[{"$nulls":4},"©2013"]
[null,null,"ISBN",null,"1-922144-34-7"]
[null,null,"Descrizione fisica",null,"1 online resource (220 p.)"]
[null,null,"Collana",null,"Australia and New Zealand School of Government (ANZSOG)"]
[null,null,"Soggetti",null,"Public administration - Citizen participation"]
[{"$nulls":4},"Public administration - Technological innovations"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Description based upon print version of record."]
[null,null,"Nota di contenuto",null,"Preliminary pages; Foreword; Contributors; 1. Putting Citizens First: Engagement in policy and service delivery for the 21st century; Part I. Setting the Scene: The evolving landscape for citizen engagement; 2. Engaging Citizens: Can Westminster coexist with meaningful citizen-centric engagement?; 3. Beyond New Public Management: Will governments let citizens and communities determine policy choices and service mixes?; 4. Citizens and Governments: Getting closer or further apart?; Part II. Drivers for Change: Innovations in citizen-centric governance"]
[{"$nulls":4},"5. Engaging Citizens in Policy Innovation: Benefiting public policy from the design inputs of citizens and stakeholders as 'experts'6. Engaging Citizens in Co-producing Service Outcomes; 7. Citizens, Customers, Clients or Unwilling Clients? Different and effective strategies for citizen-centric delivery; 8. Measuring Citizen Feedback and Gauging Citizen Satisfaction; 9. Information Technology and New Media as Tools of Engagement; Part III. Case Studies: Land management and Indigenous empowerment"]
[{"$nulls":4},"10. From Little Things, Big Things Grow: The rise of Landcare and citizen-orientated land management in Victoria11. Volunteers as Agents of Co-production: The example of NSW State Reserves; 12. Indigenous Empowerment in Land Management; 13. Improving Indigenous Access: Three practitioner perspectives on citizen engagement; Part IV. Case Studies: Fostering community engagement "]
[{"$nulls":4},"and connectedness; 14. Singapore's Social Safety Net and Human Service Provisions; 15. Challenges in Engaging Citizens as Partners in the Community Sector; 16. Challenges in Engaging Citizens as Partners in Housing"]
[{"$nulls":4},"17. Building Citizen Feedback into Program Redesign18. New Ways of Engaging Citizens in Service Delivery; 19. Dilemmas of Engagement: Seriously empowering our community; 20. Volunteers as Agents of Co-productio; Part V. Case Studies: Engaging with information technology and new media; 21. Informing Tax Policy Legislation: Thinking differently about consultation processes; 22. Inland Revenue New Zealand: From hosting consultations to managing conversations"]
[null,null,null,"Sommario/riassunto","This book explores the ways in which governments are putting citizens first in their policy-making endeavours."]