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[null,"1.","Record Nr.",null,"UNINA990003932040403321"]
[null,null,"Titolo",null,"Verso la banca flessibile / Daniele Previati (a cura di)"]
[null,null,"Pubbl/distr/stampa",null,"Roma : Bancaria Ed., 2002"]
[null,null,"ISBN",null,"88-449-0289-3"]
[null,null,"Descrizione fisica",null,"320 p. ; 25 cm"]
[null,null,"Disciplina",null,"332"]
[null,null,"Locazione",null,"DEC"]
[{"$nulls":4},"DSS"]
[null,null,"Collocazione",null,"DPR 29/795"]
[{"$nulls":4},"K 169"]
[null,null,"Lingua di pubblicazione",null,"Italiano"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,"2.","Record Nr.",null,"UNINA9910790279803321"]
[null,null,"Autore",null,"Lewis David H. <1970->"]
[null,null,"Titolo",null,"The pin drop principle [[electronic resource] ] : captivate, influence, and communicate better using the time-tested methods of professional performers / / David H. Lewis and G. Riley Mills"]
[null,null,"Pubbl/distr/stampa",null,"San Francisco, CA, : Jossey-Bass, 2012"]
[null,null,"ISBN",null,"1-118-31013-6"]
[{"$nulls":4},"1-280-67188-2"]
[{"$nulls":4},"9786613648815"]
[{"$nulls":4},"1-118-31016-0"]
[null,null,"Edizione",null,"[1st ed.]"]
[null,null,"Descrizione fisica",null,"1 online resource (268 p.)"]
[null,null,"Classificazione",null,"BUS007010"]
[null,null,"Disciplina",null,"658.4/5"]
[null,null,"Soggetti",null,"Business communication"]
[{"$nulls":4},"Persuasion (Psychology)"]
[{"$nulls":4},"Communication"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Description based upon print version of record."]
[null,null,null,"Nota di bibliografia","Includes bibliographical references and index."]
[null,null,"Nota di contenuto",null,"The Pin Drop Principle; Contents; Introduction; Chapter 1 Understand the Secrets of Persuasion; Intention and Objective; Defining Your Objective; Choosing an Intention; Putting Intention and Objective into Practice; Intention Cues; Primary and Secondary Intentions; The How of Intention Cues; Chapter 2 Tell a Good Story; The Power of Storytelling; Why is Storytelling so Effective?; How to Craft a Good Story; Structuring Your Story; The Power of Surprise; Using Humor; Finding Your Voice as a Storyteller; Chapter 3 Craft a Compelling Narrative; Composing Your Message: an Overview"]
[{"$nulls":4},"Assessing Your AudienceFinding Your Core Theme; The Primacy-Recency Effect; The Rule of Three; Mastering Your Transitions; Structuring Your Message; The Opening; Main Body; Closing; Rhetorical Tools and Techniques; Signposts; Spotlights; Teasers; Callbacks; Metaphor and Simile; Chapter 4 Be Prepared; Preparing Like a Pro; The Three Phases of Preparation; Contingency Plans; The Myth of Over-Preparing; The Anxiety of Performance; Techniques to Combat Speech Anxiety; Chapter 5 Project Confidence; Intent Versus Impact; Congruence Versus Incongruence; Creating a Strong First Impression"]
[{"$nulls":4},"The Five Major Areas of Nonverbal CommunicationPosture; Eye Contact; Facial Expressions; Gestures; Movement and Spatiality; Chapter 6 Say It "]
[{"$nulls":4},"Like You Mean It; The Power of the Voice; Paralanguage; Volume; Pitch; Inflection; Pace; Banish Verbal Viruses; The Power of the Pause; Articulation; Choose your Operatives; Protect your Voice; Chapter 7 Listen to Understand; Why Listening Matters; Barriers to Effective Listening; Active Listening; The Four Types of Listening; Comprehensive Listening; Critical Listening; Sympathetic Listening; Selective Listening; Improving Your Listening Skills"]
[{"$nulls":4},"Listening and MemoryChapter 8 Think on Your Feet; The Challenge of Thinking on Your Feet; Mastering Impromptu Speaking; Tackling the ''What do you do?'' Question; Creating a Summary Statement; Crafting Your Positioning Statement; Chapter 9 Stay Focused and On Track; Distracted Audiences; Red Flags and Warning Signs; Controlling Your Audience; Create a Pattern Interrupt; Manage Conflict; Capturing (and Keeping) Your Audience's Attention; Connect Early; Be in the Moment; Set Ground Rules; Take Frequent Breaks; Blank Your Screen; Honor the Time; Handling Questions Effectively"]
[{"$nulls":4},"Focus on the Question and the QuestionerUse Checkbacks; Create a Bridge; Maintain a Confident Presence; Reflect and Answer Carefully; Defer an Answer Until Later; Be Succinct; Defer to an Expert; Repeat the Question; Facilitate a Discussion; Rephrase Hostile Questions in Neutral Terms; Use Connector Statements; Use the Relevancy Tree; Prepare by Murder Board; Chapter 10 Assert Yourself; Getting What You Want; The Persuasion Equation; Finding Your Signature Style; Gaining Commitment; Getting Buy-in from Senior Leadership; Providing Feedback; Delivering Bad News; Conclusion; Notes"]
[{"$nulls":4},"Glossary of Terms"]
[null,null,null,"Sommario/riassunto","Tap into the powerful techniques of professional actors and great communicators The Pin Drop Principle is a step-by-step master class for anyone wishing to become a more confident and credible communicator. Lewis and Mills believe all business professionals ought to deliver their message in such an engaging way that one could literally hear a pin drop when they speak. The secret to doing so comes from an unusual world: professional acting. By activating \"\"objective\"\" and \"\"intention\"\"-the main tools of actors (and great communicators)-business people can give their messages mea"]