LEADER 01546nam 2200361Ia 450 001 996386594003316 005 20200824132058.0 035 $a(CKB)4940000000081107 035 $a(EEBO)2264211145 035 $a(OCoLC)ocm13658066e 035 $a(OCoLC)13658066 035 $a(EXLCZ)994940000000081107 100 $a19860529d1681 uy | 101 0 $aeng 135 $aurbn||||a|bb| 200 14$aThe sixth part of The Christian-Quaker distinguished from the apostate & innovator$b[electronic resource] $ebeing a just defence against the reproach of scandalous tongues and pens : and a proper looking-glass for a meeting in London, termed the second-days meeting, who are reputed the approvers of three books, or papers against a treatise entituled, The Christian-quaker, &c. in five parts given forth by W.R. on behalf of himself and other friends in truth concerned /$fby W.R 210 $aLondon $cPrinted for W.R. ...$d1681 215 $a24 p 300 $aSigned at end: William Rogers. 300 $aReproduction of original in the Union Theological Seminary Library, New York. 330 $aeebo-0160 606 $aSociety of Friends$xHistory$y17th century 615 0$aSociety of Friends$xHistory 700 $aRogers$b William$fd. ca. 1709.$01007866 801 0$bEAF 801 1$bEAF 801 2$bm/c 801 2$bEAA 801 2$bWaOLN 906 $aBOOK 912 $a996386594003316 996 $aThe sixth part of The Christian-Quaker distinguished from the apostate & innovator$92402964 997 $aUNISA LEADER 03329nam 2200349 450 001 9910772076803321 005 20230223124453.0 035 $a(CKB)4920000001372395 035 $a(NjHacI)994920000001372395 035 $a(EXLCZ)994920000001372395 100 $a20230223d2019 uy 0 101 0 $ager 135 $aur||||||||||| 181 $ctxt$2rdacontent 182 $cc$2rdamedia 183 $acr$2rdacarrier 200 10$aAnalyse von Kundenaktivita?ten und der Bereitstellungsqualita?t von Bu?chern aus Kundensicht $eMit einer Untersuchung von Kundenkommentaren zu Mietangeboten fu?r E-Books /$fJanina Wittrock 210 1$aLeipzig :$cHTWK Leipzig - OA-Hochschulverlag,$d2019. 215 $a1 online resource (160 pages) $cillustrations 311 $a3-96627-008-0 330 $aThis master thesis explores service characteristics that are relevant for book readers when they evaluate a service as well as starting points for providers when they plan to optimize their services from a customer's point of view. In the first part ways of accessing books (buying, borrowing, rent) and the reading behavior of Germans will be described. Then the concept "quality of provision" of books will be discussed which distinguishes five quality dimensions of a service: diversity of content and arranging of books, basic technology (printed book or digital environment), temporal and spatial access, costs of access and ease of use. By using secondary material for each dimension individual quality characteristics will be identified. Next the theoretical background of the activity theory and a special way of thinking, the customer-dominant-logic, from the Nordic school will be explained briefly. Based on this a set of consumer activities related to books will be presented and some activities that are relevant for the work will be described in more detail by means of secondary material (reading books, choosing books, organizing books and information). Further customization and personalization will be proposed as strategies for individualization of services and their function for consumers will be explained. The secondary data used in the work comes from empirical data out of consumer surveys in libraries and bookshops, nationally representative surveys and from results of academic research from different fields. In the final part of this thesis an own data collection will be conducted by using a content analysis of consumer comments of two e-book rental apps (n = 1,245 comments). The analysis should clarify, if the quality characteristics, the book-related activities and the strategies for individualization described before can be found in everyday reality of consumers. After that the results of the content analysis will be presented. Finally the major findings will be summarized and connected to the research questions. 517 $aAnalyse von Kundenaktivitäten und der Bereitstellungsqualität von Büchern aus Kundensicht 606 $aMass media$vMiscellanea 615 0$aMass media 676 $a302.23 700 $aWittrock$b Janina$01278332 801 0$bNjHacI 801 1$bNjHacl 906 $aBOOK 912 $a9910772076803321 996 $aAnalyse von Kundenaktivita?ten und der Bereitstellungsqualita?t von Bu?chern aus Kundensicht$93013107 997 $aUNINA LEADER 01498nam0 22003253i 450 001 URB0268257 005 20241115062818.0 020 $aIT$b759109 100 $a20020314d1975 ||||0itac50 ba 101 | $aita 102 $ait 181 1$6z01$ai $bxxxe 182 1$6z01$an 200 1 $aIntervento pubblico per la tutela dell'ambiente: ricognizione delle funzioni dello Stato e delle Regioni a statuto ordinario$fa cura di Antonio Brancasi, Alfredo Corpaci, Carlo Maviglia 210 $aMilano$cGiuffre$d1975 215 $a198 p.$d24 cm. 225 | $aQuaderni della rivista Impresa ambiente e pubblica amministrazione$v2 410 0$1001RAV0026524$12001 $aQuaderni della rivista Impresa ambiente e pubblica amministrazione$v2 606 $aRegione$xFunzioni in materia di agricoltura$2FIR$3CFIC009330$9I 676 $a342$9DIRITTO COSTITUZIONALE, DIRITTO AMMINISTRATIVO, DIRITTO PUBBLICO IN GENERALE$v18 702 1$aMaviglia$b, Carlo$3CFIV020570 702 1$aBrancasi$b, Antonio$3CFIV052311 702 1$aCorpaci$b, Alfredo$3CFIV053840 801 3$aIT$bIT-NA0079$c20020314 850 $aIT-BN0095 912 $aURB0268257 950 0$aBiblioteca Centralizzata di Ateneo$c1 v.$d 01POZZO LIB.ECON MON 9923$e 0101 0000099745 B 1 v. (precedente collocazione: GUERRAZZI B 1140)$fN $h20080429$i20080429 977 $a 01 996 $aIntervento pubblico per la tutela dell'ambiente$9618136 997 $aUNISANNIO