LEADER 05396nam 22006971 450 001 996200528603316 005 20170816145033.0 010 $a1-118-89129-5 010 $a1-118-83396-1 010 $a1-118-83424-0 035 $a(CKB)2550000001159874 035 $a(EBL)1443909 035 $a(OCoLC)861080364 035 $a(SSID)ssj0001172799 035 $a(PQKBManifestationID)11692239 035 $a(PQKBTitleCode)TC0001172799 035 $a(PQKBWorkID)11192662 035 $a(PQKB)11715763 035 $a(WaSeSS)IndRDA00115353 035 $a(CaSebORM)9781118833964 035 $a(MiAaPQ)EBC1443909 035 $a(EXLCZ)992550000001159874 100 $a20131118h20122012 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 00$a7 measures of success $ewhat remarkable associations do that others don't /$fASAE & the Center for Association Leadership 205 $a2nd ed. 210 1$aWashington, DC :$cAmerican Society of Association Executives,$d[2012] 210 4$d©2012 215 $a1 online resource (178 p.) 225 1 $aASAE/Jossey-Bass Series 300 $aIncludes index. 311 $a0-88034-341-9 311 $a1-306-11828-X 327 $aMeasures of Success: What Remarkable Associations Do That Others Don't; Copyright; Contents; Foreword; Preface to the Revised Edition; Preface to the First Edition; A Useful Model; Teaming Up; Willingness to Share; Chapter 1: A Study of Differences; Setting the Stage; The Commitments; Commitment to Purpose; Commitment to Analysis and Feedback; Commitment to Action; Just a Sample; Chapter 2: Commitment to Purpose; Measure 1: A Customer Service Culture; Always on the Lookout; Measure 2: Alignment of Products and Services with Mission; A Good Fit; No Fear of Failure 327 $aChapter 3: Commitment to Analysis and FeedbackMeasure 3: Data-Driven Strategies; Integrated Systems; Measure 4: Dialogue and Engagement; Demolishing the Silos; Measure 5: CEO as a Broker of Ideas; Chapter 4: Commitment to Action; Measure 6: Organizational Adaptability; Prune to Grow; Mission Sensitive; Measure 7: Alliance Building; Chapter 5: Old Saws and Fresh Cuts; Comparing the Findings; The Road to Remarkable; Chapter 6: Putting the 7 Measures to Work; Associated Builders and Contractors (ABC); International Association of Administrative Professionals (IAAP) 327 $aAmerican Academy of Hospice and Palliative Medicine (AAHPM)Appendix A: Profiles of Remarkable Associations; AARP; American College of Cardiology; American Dental Association; Associated General Contractors of America; Girl Scouts of the USA; National Association of Counties; Ohio Society of Certified Public Accountants; Radiological Society of North America; Society for Human Resource Management; Appendix B: Financial Ratio Comparisons; Appendix C: Research Methodology, Timeline, and Tools; Research Methodology; Making the Lists; Data Gathering and Analysis; Probability Versus Proof 327 $aResearch TimelineResearch Tools; Complete List of Documents Requested; On-Site Interview Questions; Vision, Mission, and Purpose; Markets, Competitors, and the Environment; Organizing Arrangements; Use of Technology; Business Strategy/Strategic Process; Products and Services; Leadership; Culture and Community; Financial Issues; Physical Setting and Location; Public Policy; Follow-up Interview Questions for CEOs; Team Dossier; Appendix D: Frequently Asked Questions; Appendix E: How to Measure the Measures; Measure 1: A Customer Service Culture; Potential Measurement Methods 327 $aMeasure 2: Alignment of Products and Services with MissionPotential Measurement Methods; Measure 3: Data-Driven Strategies; Potential Measurement Methods; Measure 4: Dialogue and Engagement; Potential Measurement Methods; Measure 5: CEO as Broker of Ideas; Potential Measurement Methods; Measure 6: Organizational Adaptability; Potential Measurement Methods; Measure 7: Alliance Building; Potential Measurement Methods; Appendix F: Participating Organizations; Contributors; Acknowledgments; Donors Acknowledgment; Index 330 $aASAE's signature guide for successful associations, revised and updated This update of ASAE's all-time bestseller retains the original book's focus on the disciplines that define remarkable associations and provides some insights on how those remarkable organizations fared in light of the economic challenges in the intervening years since the original publication was published. 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