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200 1 $aCustomer relationship management$eteorie e tecnologie$fFrancis Buttle$gedizione italiana a cura di Michela Ornati
210   $aMilano$c Angeli$d2012
215   $a377 p.$d24 cm.
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500 10$aCustomer relationship management.$3FOG0493394$9UFIV123130$912483
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606   $aAziende$xRapporti con la clientela$2FIR$3UFIC020264$9I
676   $a658.812$9GESTIONE DELLE VENDITE. RAPPORTI CON I CLIENTI$v21
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