LEADER 01000nam0-22002891i-450- 001 990002878670403321 010 1$a0-684-83256-9 035 $a000287867 035 $aFED01000287867 035 $a(Aleph)000287867FED01 035 $a000287867 100 $a20000920d1997----km-y0itay50------ba 101 1$aENG 200 1 $a<>service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value$fJames L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger 210 $aNew York$cThe Free Press$d1997 215 $axvii, 300 p.$d23 cm 700 1$aHeskett,$bJames L.$0107393 702 1$aSasser,$bWilliam Earl 702 1$aSchlesinger,$bLeonard A. 801 0$aIT$bUNINA$gRICA$2UNIMARC 901 $aBK 912 $a990002878670403321 952 $a4-0-589-TI$b6261$fECA 959 $aECA 996 $aService profit chain : how leading companies link profit and growth to loyalty, satisfaction and value$9416221 997 $aUNINA DB $aING01 LEADER 01078nam a2200277 i 4500 001 991003198119707536 005 20020503184706.0 008 941024s1991 uk ||| | eng 020 $a1852784849 035 $ab1047139x-39ule_inst 035 $aEXGIL116750$9ExL 040 $aBiblioteca Interfacoltà$bita 100 1 $aBlaug, Mark$0107072 245 10$aJames Wilson (1805-1860), Isaac Butt (1813-1879), T.E.Cliffe Leslie (1827-1882) /$cedited by Mark Blaug 260 $aAldershot :$bElgar publishing,$cc1991 300 $aX, 357 p. ;$c25 cm. 490 0 $aPioneers in economics ;$v22 600 14$aButt, Isaac$xOpere 650 4$aLeslie, T. E. Cliffe$xOpere 650 4$aWilson, James$xOpere 907 $a.b1047139x$b21-02-17$c27-06-02 912 $a991003198119707536 945 $aLE002 Dir. VII M 18$g1$i2002000484178$lle002$o-$pE0.00$q-$rl$s- $t0$u0$v0$w0$x0$y.i10544902$z27-06-02 996 $aJames Wilson (1805-1860), Isaac Butt (1813-1879), T.E.Cliffe Leslie (1827-1882$9222742 997 $aUNISALENTO 998 $ale002$b01-01-94$cm$da $e-$feng$guk $h0$i1