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008 020918s2002                        ita  
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035   $aLE02522597$9ExL
040   $aFac. Economia$bita
082 0 $a658.812
100 1 $aFarinet, Andrea$0107450
245 10$aCustomer relationship management :$bapprocci e metodologie /$cAndrea Farinet, Eleonora Ploncher ; contributi di Ernesto Ciorra ... [et al.]
260   $a[Milano] :$bEtas,$c[2002]
300   $axv, 255 p. ;$c24 cm
650  4$aAziende$xRapporti con la clientela
700 1 $aPloncher, Eleonora$eauthor$4http://id.loc.gov/vocabulary/relators/aut$0382908
700 1 $aCiorra, Ernesto
907   $a.b11753481$b18-02-19$c27-11-02
912   $a991003095189707536
945   $aLE025 ECO 658.8 FAR02.01$g1$i2025000081499$lle025$nCatalogato 2019$o-$pE21.00$q-$rl$s-  $t0$u19$v10$w19$x0$y.i11996742$z27-11-02
945   $aLE025 ECO 658.8 FAR02.01$g2$i2025000212497$lle025$nCatalogato 2019$o-$pE21.00$q-$rl$s-  $t0$u13$v4$w13$x0$y.i14577720$z10-10-07
996   $aCustomer relationship management$968212
997   $aUNISALENTO
998   $ale025$b01-01-02$cm$da  $e-$feng$gxx $h0$i1