LEADER 00948nam a2200241 i 4500
001 991003003799707536
008 071107s1994    it            000 0 ita d
020   $a8838635137
035   $ab13615063-39ule_inst
040   $aSet. Economia - SAGA$bita
082 0 $a658.812
100 1 $aQuartapelle, Alberto$089658
245 10$aCustomer satisfaction  :$b[conquistare la fedeltà del cliente con il marketing dei servizi] /$cAlberto Quartapelle
260   $aMilano :$bMcGraw-Hill,$c1994
300   $aXII, 188 p. ;$c21 cm
500   $aCompl. del tit. presente sulla cop
650  4$aAziende$xRapporti con la clientela
907   $a.b13615063$b02-04-14$c07-11-07
912   $a991003003799707536
945   $aLE025 ECO 658.1 QUA01.01$g1$i2025000213128$lle025$n2007$o-$pE14.00$q-$rl$s-  $t0$u11$v19$w11$x0$y.i1459657x$z07-11-07
996   $aCustomer satisfaction$9466762
997   $aUNISALENTO
998   $ale025$b07-11-07$cm$da  $e-$fita$git $h0$i0