LEADER 05215nam 2200601 450 001 9910463673103321 005 20200520144314.0 010 $a3-95489-572-2 035 $a(CKB)2670000000534405 035 $a(EBL)1640419 035 $a(SSID)ssj0001218602 035 $a(PQKBManifestationID)11699584 035 $a(PQKBTitleCode)TC0001218602 035 $a(PQKBWorkID)11211663 035 $a(PQKB)11069714 035 $a(MiAaPQ)EBC1640419 035 $a(Au-PeEL)EBL1640419 035 $a(CaPaEBR)ebr10856528 035 $a(OCoLC)871780140 035 $a(EXLCZ)992670000000534405 100 $a20140415h20142014 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 13$aAn analysis of the success factors in implementing an ITIL-based IT change and release management application $ebased on the IBM change and configuration management database (CCMDB) /$fJane Jurkscheit 210 1$aHamburg, Germany :$cAnchor Academic Publishing,$d2014. 210 4$d©2014 215 $a1 online resource (69 p.) 300 $aDescription based upon print version of record. 311 $a3-95489-072-0 320 $aIncludes bibliographical references. 327 $aAn analysis of the success factors in implementing an ITIL-based IT Change and Release Management Application; I Abstract; II Table of contents; III List of figures and graphs; IV List of tables; V Glossary and Abbreviations; 1. Introduction; 1.1. The organisation; 1.1.1. The Anonym group; 1.1.2. The Anonym-IT GmbH; 1.2. Course of the project; 1.3. Aims; 1.4. Demarcation; 1.5. Procedure; 2. Literature Review; 2.1. Purpose of an IT change and release management; 2.2. Critical success factors of organisational change management; 2.3. Critical success factors of an IT system implementation 327 $a2.3.1. Business process reengineering2.3.2. Additional success factors for IT systems; 2.4. IT process modelling with the support of a reference models; 2.4.1. Comparison of the three reference models; 2.4.2. Interconnecting of the three reference models; 2.5. Definition of success factors in IT projects; 2.6. Hypotheses; 3. Empirical Research Methodology; 3.1. Research approaches; 3.1.1. Interpretivsm vs. realism; 3.1.2. Deductive vs. inductive research; 3.1.3. Quantitative vs. Qualitative Research approach; 3.2. Population and Sampling; 3.2.1. Sampling of the employee questionnaire 327 $a3.2.2. Sampling of the employee interview3.3. Data Analysis; 3.4. Reliability; 3.5. Limitations; 4. Presentation and analysis of data; 4.1. Demographical statistic; 4.1.1. Questionnaire; 4.1.2. Interview; 4.2. Results of questionnaire; 4.2.1. Need of an IT Change Management; 4.2.2. General Success Factor Analysis; 4.2.3. Additional success factor analysis; 4.2.4. Adoption of ITIL® process success factors for RfC and IT change; 4.2.5. Justification the adoption of ITIL® process for RfC and IT change; 4.2.6. ITIL® process success factors of the RfC / change authorisation 327 $a4.2.7. Justification of the RfC / change authorisation4.2.8. Personal ITIL® benefits; 4.3. Results of the interview; 4.3.1. Additional success factor analysis of question 4.2.3; 4.3.2. Justification the adoption of ITIL® process for RfC and IT change of question 4.2.5; 4.3.3. Justification of the RfC / change authorisation of question 4.2.7; 4.3.4. Additional issues of the interview; 5. Conclusions and recommendations; 5.1. Conclusion of the need of the IT change and release management; 5.2. Conclusion of the demographical statistic; 5.3. Conclusions of the hypothesises; 5.3.1. Hypothesis 1 327 $a5.3.2. Hypothesis 25.3.3. Hypothesis 3; 5.3.4. Hypothesis 4; 5.3.5. Hypothesis 5; 5.4. Managerial recommendations for the organisation; 5.5. Managerial recommendations for other companies; 5.6. Theoretical implications; 6. List of references; 7. Appendices; 7.1. The five ITIL® units; 7.2. ITIL® Transition unit with IT change and release management; 7.3. ITIL® IT Change Management Process Workflow 330 $aIn the past few years, the majority of IT managers followed a strategy to introduce an IT change and release management application in order to ensure the quality of the IT environment for the future. The present book investigates if the implementations of the given success factors are leading to a successful implementation of a workflow-based IT change, and release management application. Moreover, further success factors will be introduced and discussed. First, the author discusses the HR change management in relation with the eight step model of Kotter, and the outcome of its critic 606 $aSystems engineering 606 $aInformation management$zGermany 608 $aElectronic books. 615 0$aSystems engineering. 615 0$aInformation management 676 $a620.0011 700 $aJurkscheit$b Jane$0996625 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910463673103321 996 $aAn analysis of the success factors in implementing an ITIL-based IT change and release management application$92285020 997 $aUNINA LEADER 01540nam a22003491i 4500 001 991002443239707536 005 20040323180647.0 008 040407s1937 it |||||||||||||||||lat 035 $ab1292362x-39ule_inst 035 $aARCHE-090323$9ExL 040 $aDip.to Scienze Storiche$bita$cA.t.i. Arché s.c.r.l. Pandora Sicilia s.r.l. 082 04$a945.6711 100 0 $aBoncompagno :$cda Signa$0450575 245 10$aBoncompagni Liber de obsidione Ancone /$ca cura di Giulio C. 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