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100   $a19990727d1999      uy             0
101 0 $aeng
135   $aurzn||||||
181   $ctxt
182   $cc
183   $acr
200 10$aCall center performance enhancement using simulation and modeling$b[electronic resource] /$fJon Anton, Vivek Bapat, Bill Hall
210   $aWest Lafayette, Ind. $cIchor Business Books$dc1999
215   $aix, 134 p. $cill
225 1 $aCustomer access management
300   $aTitle from title screen.
300   $aSeries statement from CIP data.
311   $a1-55753-182-X 
320   $aIncludes bibliographical references and index.
410  0$aCustomer access management.
606   $aCall centers
608   $aElectronic books.
615  0$aCall centers.
676   $a658.8/12
700   $aAnton$b Jon$0895911
701   $aBapat$b Vivek$f1967-$0895912
701   $aHall$b Bill$f1944-$0895913
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910455208903321
996   $aCall center performance enhancement using simulation and modeling$92001555
997   $aUNINA

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