LEADER 01069nam a2200265 i 4500
001 991001463929707536
008 060203s2005    enka   f b    001 0 eng  
020   $a1403939497 
035   $ab13376512-39ule_inst
040   $aSet. Economia$bita
082 0 $a658.812
100 1 $aShaw, Colin$0784886
245 10$aBuilding great customer experiences /$cColin Shaw and John Ivens
260   $aHoundmills, Basingstoke, Hampshire ;$aNew York :$bPalgrave Macmillan,$cc2005
300   $a218 p. :$bill. ;$c24 cm
504   $aInclude riferimenti bibliografici e indice  
650  4$aClientela
650  4$aVendite$xOrganizzazione
700 1 $aIvens, John$eauthor$4http://id.loc.gov/vocabulary/relators/aut$0738164
907   $a.b13376512$b21-02-19$c03-02-06
912   $a991001463929707536
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996   $aBuilding great customer experiences$91746943
997   $aUNISALENTO
998   $ale025$b03-02-06$cm$da  $e-$feng$genk$h0$i0